Guest Experience Coordinator - Front Desk (Copenhagen, Evenings/Weekends)

AIRE Ancient Baths; København; On-site; DKK 177,000 - 253,000; Full time

Benefits offered by this job

Pension contribution

Discounts on experiences

Birthday gift

Canteen perks

Referral program

Career progression

Inclusive environment

Job summary

AIRE Ancient Baths in Copenhagen is seeking a Receptionist to be the welcoming face of our guest experience. You will manage front desk duties, assist guests, and ensure service standards are consistently met at every touchpoint.

The role requires Danish and English proficiency, a friendly, confident demeanor, and the ability to work evenings, weekends, and holidays. A permanent contract with opportunities for growth awaits in a vibrant wellness setting.

Qualifications

• At least 1 year of experience in a Front Desk or Receptionist role.
• Hospitality or wellness experience is valued.
• Professional Danish and English levels are required.
• Degree in Tourism, Hospitality, Business Administration or related field desirable.
• Warm, confident and professional with excellent communication skills.
• Proactive, results-oriented and focused on guest experience.
• Flexible to work evenings, weekends and public holidays.

Responsibilities

• Greet and assist guests with a warm, professional, seamless experience.
• Answer calls and emails; respond to enquiries and guest requests with care.
• Anticipate guests’ needs and provide attentive support throughout their visit.
• Operate the reservation system accurately and identify upsell opportunities.
• Maintain reception area to high standards of presentation and organization.
• Support daily reception operations including stock control and gift preparation.

Skills

Front desk experience

Hospitality

English language

Danish language

Interpersonal skills

Education

Tourism/Hospitality/Business admin degree

Tools

Reservation system

Job description

AIRE Ancient Baths in Copenhagen is seeking a Receptionist to be the welcoming face of our guest experience. You will manage front desk duties, assist guests, and ensure service standards are consistently met at every touchpoint.

The role requires Danish and English proficiency, a friendly, confident demeanor, and the ability to work evenings, weekends, and holidays. A permanent contract with opportunities for growth awaits in a vibrant wellness setting.