First-Line Warranty Specialist – Denmark

Zeekr Group; København; On-site; DKK 350,000 - 480,000; Full time

Job summary

Zeekr Denmark is hiring a First Line Warranty Support to establish and run the aftersales operations for the Zeekr National Sales Company (NSC) in Denmark. You will serve as the primary contact for warranty cases, ensuring accurate information flow, timely resolutions, and compliance with Zeekr MSS policies.

Based in Denmark with some local and international travel, you will support dealers and internal stakeholders to improve warranty handling, reporting, and process optimization, reporting to

Qualifications

• 3–5 years in automotive aftersales (dealer, importer, or OEM).
• Hands-on warranty operations experience required.
• Educational background in automotive technology or commercial aftersales.

Responsibilities

• Provide first-line guidance on warranty policies, claims submission requirements.
• Review and validate warranty claims for completeness and correctness.
• Support dealers diagnosing warranty-related issues and documentation.
• Identify recurring issues and support process improvements in warranty handling.

Skills

Warranty operations

DMS systems

Warranty platforms

Fluent English

Fluent Danish

Education

Automotive technology education

Tools

Dealer Management Systems (DMS)

Warranty platforms

Job description

Zeekr Denmark is hiring a First Line Warranty Support to establish and run the aftersales operations for the Zeekr National Sales Company (NSC) in Denmark. You will serve as the primary contact for warranty cases, ensuring accurate information flow, timely resolutions, and compliance with Zeekr MSS policies.

Based in Denmark with some local and international travel, you will support dealers and internal stakeholders to improve warranty handling, reporting, and process optimization, reporting to