Warranty Specialist

Zeekr Group; København; On-site; DKK 350,000 - 480,000; Full time

Job summary

Zeekr Denmark is hiring a First Line Warranty Support to establish and run the aftersales operations for the Zeekr National Sales Company (NSC) in Denmark. You will serve as the primary contact for warranty cases, ensuring accurate information flow, timely resolutions, and compliance with Zeekr MSS policies.

Based in Denmark with some local and international travel, you will support dealers and internal stakeholders to improve warranty handling, reporting, and process optimization, reporting to

Qualifications

• 3–5 years in automotive aftersales (dealer, importer, or OEM).
• Hands-on warranty operations experience required.
• Educational background in automotive technology or commercial aftersales.

Responsibilities

• Provide first-line guidance on warranty policies, claims submission requirements.
• Review and validate warranty claims for completeness and correctness.
• Support dealers diagnosing warranty-related issues and documentation.
• Identify recurring issues and support process improvements in warranty handling.

Skills

Warranty operations

DMS systems

Warranty platforms

Fluent English

Fluent Danish

Education

Automotive technology education

Tools

Dealer Management Systems (DMS)

Warranty platforms

Job description

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

As First Line Warranty Support, you will play a key role in establishing and running the aftersales operations of the Zeekr National Sales Company (NSC) in Denmark. You will provide operational and technical support to our Danish dealers and internal stakeholders within the Zeekr NSC network. Operating at NSC level, this position serves as the primary point of contact for warranty cases, ensuring accurate information flow, timely resolution, and compliance with Zeekr MSS policies. The role contributes directly to dealer satisfaction, efficient aftersales operations, and warranty cost control. The position is based in Denmark and includes some local and international travel.

This is what you will do:

• Warranty Support Provide first-line guidance to Danish dealers on warranty policies, procedures, and claim submission requirements.
• Review and validate warranty claims for completeness and correctness prior to further processing.
• Support dealers in diagnosing common warranty-related issues and documentation requirements.
• Identify recurring issues and support continuous improvement in warranty handling and dealer training.

General & Administrative

• Ensure accurate and timely documentation of all cases in relevant systems.
• Maintain clear communication with dealers, internal departments, and regional stakeholders.
• Contribute to reporting, KPI tracking, and process optimization initiatives.
• Support audits and ensure compliance with Zeekr MSS guidelines.

To be successful in the role you will demonstrate:

Experience & Background

• 3-5 years of experience in an automotive aftersales environment (dealer, importer, or OEM).
• Prior hands-on exposure to warranty operations is required. Experience working at a large dealer group or premium brand dealership is preferred, though not mandatory.
• Relevant educational background within automotive technology (e.g., Autoteknolog) or commercial aftersales.

Technical & Professional Skills

• Solid understanding of automotive aftersales processes and warranty principles.
• Ability to interpret technical documentation and warranty manuals.
• Experience with Dealer Management Systems (DMS) and warranty platforms.
• Languages: Fluent in Danish and English, both written and spoken.
• Knowledge of other Nordic languages is a plus.

Who You Are

• Strong customer- and service-oriented mindset with a natural flair for building trust with dealers.
• Clear and professional communication skills, both written and verbal.
• Problem-solving ability with strong attention to detail and accuracy.
• Ability to manage multiple cases simultaneously in a structured manner.
• Proactive team player who thrives in a flat organizational structure and enjoys taking ownership in a dynamic, start-up NSC environment.

What We Offer

Joining Zeekr Denmark means joining a company where your work will have a real impact. You'll become part of a team that values collaboration, trust and helping each other succeed. We work hard, but we also enjoy what we do, and we believe that the best results come from people who are given responsibility, support and the freedom to make a difference.

In return, we offer:

A key role in a growing premium automotive brand. A collaborative and supportive team with a strong "one team" mentality. The opportunity to influence how After Sales develops in Denmark. Close cooperation with colleagues across Denmark, the Nordic region and Zeekr Europe. Professional and personal development in an international environment. Competitive employment terms and modern digital tools.

Reporting Line

This position reports directly to the Head of Aftersales, Zeekr Denmark.

Additional Information

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.