Field Technician II: Remote Hands & Infrastructure Support

Digital Realty; København; On-site; DKK 350,000 - 480,000; Full time

Job summary

Digital Realty is seeking a Technician II to execute Service Requests, including Remote Hands for clients, and assist in customer implementations. You will support uninterrupted data center operation while ensuring cleanliness, safety, and adherence to procedures.

The role covers drafting RAMS, MOPs, and SOPs, assisting in technical projects, and providing guidance to junior technicians as part of a collaborative team focused on uptime and service excellence.

Qualifications

• Minimum of 3 years of experience in Telecommunications, IT or electrotechnical, Network Infrastructure environment.
• Proven experience in optical fibre installations and wiring networks.
• Strong problem analysis and RCA (Root Cause Analysis) capability.
• Excellent troubleshooting skills and customer handling abilities.
• Proficient in service-oriented software, tasks handling and administration.

Responsibilities

• Execute Service Requests, including Remote Hands and cross-/disconnects to support customer infrastructure.
• Assist in customer implementations and ensure data center cleanliness, safety, and efficiency.
• Draft and execute Operational Procedures, RAMS, MOPs and SOPs as required.
• Contribute to emergency and escalation procedures for First Line Facility support.
• Document progress, issues and outcomes; participate in continuous improvement.

Skills

Telecom/IT experience

Optical fibre installations

Network configurations

Troubleshooting

Root Cause Analysis

Customer communication

Service-oriented software

Job description

Digital Realty is seeking a Technician II to execute Service Requests, including Remote Hands for clients, and assist in customer implementations. You will support uninterrupted data center operation while ensuring cleanliness, safety, and adherence to procedures.

The role covers drafting RAMS, MOPs, and SOPs, assisting in technical projects, and providing guidance to junior technicians as part of a collaborative team focused on uptime and service excellence.