Technician II

Digital Realty Trust, L.P.; Denmark; On-site; DKK 320,000 - 460,000; Full time

Job summary

Digital Realty Trust, L.P. is seeking a Technician II to execute Service Requests and Remote Hands for customer environments, ensuring uninterrupted data center operations.

You will assist in implementing technical projects, draft SOPs and RAMS, and contribute to safety, compliance, and continuous improvement while mentoring junior technicians. Strong troubleshooting and communication skills are required to handle client requests and document outcomes effectively in a fast-paced data center

Qualifications

• Minimum 3 years in Telecommunications, IT or electrotechnical network infrastructure
• Proficient in optical fibre installations and wiring networks
• Strong analytical and troubleshooting capabilities
• Excellent communication with customers and handling requests/complaints
• Familiar with service-oriented software, tasks handling and administration

Responsibilities

• Execute Service Requests and Remote Hands for customers
• Assist in customer implementations and project setups
• Draft and ensure execution of RAMS, MOPs, and SOPs
• Develop Emergency Operating Procedures and escalation procedures for First Line Facility support
• Ensure compliance with company policies and regulations; report on customer requests
• Document progress, issues, and outcomes; contribute to continuous improvement
• Provide supervision, training, mentoring to technicians; support team development
• Demonstrate proficiency in a wide range of essential skills, including troubleshooting

Skills

Troubleshooting

Root Cause Analysis

Customer communication

Service-oriented software

Documentation

Optical fibre installations

Wiring networks

Electrical wiring

Network configurations

Problem analysis

Tools

RAMS

MOPs

SOPs

Job description

Your role

The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness,
tidiness, and safety of the data center environment.

• Uphold company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs)
• Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
• Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
• Demonstrate proficiency in a wide range of essential skills, including troubleshooting.

What you’ll need

• Minimum of 3 years of experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analyses skills
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration