Support Desk

Meet Life Sciences Ltd.; København; On-site; DKK 320,000 - 460,000; Full time

Job summary

Meet Life Sciences Ltd. is seeking a hands-on Desktop Support Engineer to provide Level 1 and 2 IT support within a corporate environment onsite in Copenhagen.

The role focuses on troubleshooting hardware and software issues, maintaining end-user devices, and delivering high-quality technical support to employees. Responsibilities include on-site installations, imaging and deployment of devices, onboarding and offboarding assistance, and incident management via an ITSM platform.

Qualifications

• Hands-on desktop support experience.
• Strong Windows 11 and Microsoft 365 expertise.
• Experience with device deployment, imaging, configuration and lifecycle management.
• Solid knowledge of Active Directory / Entra ID and user access management.
• Fundamental networking knowledge (TCP/IP, LAN, VPN, DNS).
• Experience using an ITSM/ticketing platform.
• Excellent customer service and communication skills.
• Ability to work onsite and collaborate with IT teams.

Responsibilities

• Provide onsite Level 1 and Level 2 desktop support for Windows and Mac devices.
• Install, configure, image, deploy, replace and maintain end-user devices.
• Support onboarding/offboarding and desk moves, software installations and device changes.
• Diagnose and resolve connectivity issues (LAN, Wi-Fi, VPN, DNS, authentication).
• Manage incidents via an ITSM platform with proper prioritisation and SLAs.
• Escalate complex issues to Infrastructure/Network/Security teams and own resolution.
• Maintain IT asset records and manage stock of equipment and spare devices.
• Deliver high-quality support to senior stakeholders and priority users.
• Contribute to knowledge-base articles and process improvements.
• Collaborate with internal stakeholders to identify issues and improve processes.

Skills

Windows 11

Microsoft 365

Endpoint troubleshooting

Active Directory / Entra ID

Networking basics

ITSM ticketing

Customer service

Documentation

Onsite support

Communication

Tools

ServiceNow

Job description

Desktop Support Engineer - Level 1 / Level 2

Contract: 1 Year

Start Date: January 2027

Working Arrangement: Onsite

Contract Type: Freelance

Hours: Full Time

About the Role

We are seeking a hands-on Desktop Support Engineer to provide Level 1 and Level 2 IT support within a corporate environment. The successful candidate will be responsible for troubleshooting hardware and software issues, maintaining end-user devices, and ensuring employees receive efficient, high-quality technical support.

This role requires a customer-focused professional with strong Windows and Microsoft 365 expertise, solid troubleshooting skills, and the ability to manage incidents independently while collaborating with wider IT teams to resolve more complex issues.

Key Responsibilities

• Provide onsite Level 1 and Level 2 support for Windows and Mac desktops, laptops, monitors, docking stations, printers, headsets, mobile devices, and other workplace peripherals.
• Install, configure, deploy, image, replace, and maintain end-user devices, supporting hardware refreshes and break/fix activities.
• Support employee onboarding and offboarding, desk moves, software installations, equipment changes, and device refreshes.
• Diagnose and resolve connectivity issues involving LAN, Wi-Fi, VPN, DNS, authentication, and network access.
• Manage incidents and service requests through an IT Service Management (ITSM) platform, ensuring accurate documentation, appropriate prioritisation, SLA compliance, and timely resolution.
• Escalate complex technical issues to Infrastructure, Network, Security, and Application Support teams, maintaining ownership until resolution.
• Maintain accurate IT asset records, manage equipment stock and spare devices, and ensure compliance with security and support procedures.
• Deliver professional, high-quality support to senior stakeholders and priority users when required.
• Contribute to knowledge-base articles, technical documentation, and continuous service improvement initiatives.
• Collaborate with internal stakeholders and wider IT teams to identify issues, improve processes, and share technical findings.

Required Skills and Experience

• Proven hands-on experience in a Desktop Support Engineer, Service Desk Engineer, IT Support Engineer, EUC Engineer, or similar position.
• Strong knowledge of Windows 11 and Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Practical experience with endpoint troubleshooting, device deployment, imaging, configuration, hardware replacement, and device lifecycle management.
• Good understanding of Active Directory and/or Microsoft Entra ID, including user account management, access permissions, and authentication.
• Understanding of networking fundamentals, including TCP/IP, LAN, Wi-Fi, VPN, DNS, and connectivity troubleshooting.
• Experience using an ITSM or ticketing platform, such as ServiceNow or an equivalent system.
• Strong analytical and problem-solving skills, with the ability to diagnose technical issues and manage multiple priorities independently.
• Excellent customer service and communication skills, with a professional and user-focused approach.
• Ability to remain calm under pressure, manage urgent incidents, and support senior stakeholders effectively.
• A proactive approach to documentation, process improvement, and collaboration across technical teams.

The Ideal Candidate

The ideal candidate will be technically capable, organised, and comfortable working in a hands-on onsite support environment. They will take ownership of issues from initial diagnosis through to resolution, communicate clearly with end users, and know when to upscale more complex incidents to specialist teams.

They will combine strong technical troubleshooting skills with a customer-first mindset, ensuring a reliable and professional IT support experience across the organisation.