Network Support Engineer

Brilliant Computers; Esbjerg; On-site; DKK 450,000 - 600,000; Full time

Job summary

Brilliant Computers in Esbjerg, Denmark seeks a Network Support Engineer to provide reliable network services, troubleshoot issues, and assist with equipment configurations. The role involves handling incidents, monitoring performance, and documenting resolutions.

Candidate should have 1–3 years of experience and knowledge of TCP/IP, VLANs, DNS/DHCP, plus Cisco gear. Certifications such as CCNA or CompTIA Network+ are advantageous. This is an on-site position in Esbjerg.

Qualifications

• 1–3 years of network support experience.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Certifications such as CCNA or CompTIA Network+ are advantageous.
• Basic understanding of Windows server environments and Active Directory is advantageous.

Responsibilities

• Provide first and second-level support for network-related incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Skills

TCP/IP

VLANs

Routing

Switching

DNS

DHCP

Cisco equipment

Monitoring tools

Ticketing systems

Troubleshooting

Windows Server/AD basics

Education

CCNA certification

CompTIA Network+

Tools

Putty

TeraTerm

Poderosa

Job description

Esbjerg Ø, Denmark | Posted on 09/22/2026

We are seeking a Network Support Engineer to provide support for the organization’s network infrastructure, ensuring reliability, performance, and availability of network services. The ideal candidate will assist in troubleshooting network issues, maintaining network equipment, and supporting day-to-day network operations.

Key Responsibilities

• Provide first and second‑level support for network‑related incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Requirements

• 1–3 years experience in network support or a similar role.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Strong troubleshooting and problem‑solving skills.
• Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
• Basic understanding of Windows server environments and Active Directory is an advantage.

Engineer pre‑requisites/Tools needed

• A laptop running Microsoft Operating system (minimum Windows 11 but subject to change)
• A terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)
• Serial Port (either built‑in to the laptop or USB adapter)
• Networking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products.
• Teams or Webex applications for connection with Customer network NOC if required