Field Services Engineer

Infinity Quest; Vejle; On-site; DKK 420,000 - 660,000; Full time

Job summary

Infinity Quest Limited is seeking a Field Services Engineer to support and maintain IT solutions in a dynamic logistics environment. You will work with the Infrastructure team to provide end-user support, deploy hardware and software, and create SOPs while coordinating with local vendors.

Travel within the region is expected, and on-call support may be required. The role requires a bachelor’s degree or 3 years of field services experience, strong English, and a valid driving license.

Qualifications

• Bachelor’s degree or 3+ years relevant Field Services experience.
• Deskside engineering and field service experience preferred.
• Ability to travel within hub/sites region and provide on-call support.
• Proficiency in English, written and spoken.
• Valid driving license required for site visits.

Responsibilities

• Act as local IT onsite, provide end-user support and on-site IT services.
• Support infrastructure incidents, changes, and escalations (Topdesk).
• Deploy hardware and software for servers and network equipment.
• Maintain IT infrastructure for business continuity.
• Contribute to IT projects and lifecycle management.
• Create SOPs and knowledge articles; document site IT processes.
• Handle user onboarding/offboarding and on-site event setup.
• Coordinate with local vendors and travel to sites as required.

Skills

Deskside Engineering

Travel flexibility

On-call support

English proficiency

Driving license

Education

Bachelor’s degree or 3 years relevant experience

Tools

Windows OS

iOS devices

RF handheld devices

Windows Server

Imaging computers

Mobile device config

Microsoft 365 (Exchange/Intune)

Network printers

Networking equipment (Switches/Routers/APs)

Job description

Field Services Engineer- Job Description

Job Summary:

The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries.

You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. Within the team you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure- Cognizant.

Summary of Key Responsibilities

The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore. The required personal has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks. It also Includes extra responsibilities to create SOPs, manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.

Position responsibilities:

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/escalations (Topdesk)
• Deploy hardware and software (servers, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Create SOP, Knowledge articles for known issue-resolution
• User onboarding, offboarding
• Meeting room set up onsite for events
• Work with local vendors

Education:

• Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

General Skills:

• Prior experience of Deskside Engineering or Field Services.
• You have a good command of the English language, both spoken and written.
• You are in possession of a driving license.
• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.
• You know how to determine the right priorities and are solution oriented.
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)

Required Technical Skills:

• Knowledge and support experience with Windows, iOS devices.
• Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.
• Experience with Windows Server solutions/roles
• Experience in imaging and troubleshooting computers, configuring mobile devices.
• Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
• Experience in Windows upgrades
• Experience with network printer troubleshooting
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Good to have:

• Knowledge of/experience with Cisco Meraki Devices
• Knowledge of/experience with Amazon Web Services (AWS)
• Knowledge of ITIL
• Hands-on experience on patching through SCCM.
• Experience of Service Now ticketing tool.