Field Service Technician

2420 Becton Dickinson Denmark A/S; Herlev Kommune; Hybrid; DKK 446,000 - 491,000; Full time

Benefits offered by this job

Annual bonus

Job summary

BD Rowa seeks a Field Service Technician to cover central Denmark, responsible for commissioning and maintaining large robotic drug storage systems. Travel up to 70% within Denmark and occasionally to Sweden.

Remote work is possible when not onsite, with base near Fyn or Kolding. You will troubleshoot issues, perform preventive maintenance, and build strong customer relationships while meeting safety and performance targets.

Qualifications

• Relevant educational background in Electrical, Mechanical or Biomedical Engineering, or a related technical field.
• Experience with electro‑mechanical systems and customer service is beneficial, but recent graduates with a technical background are welcome.
• Proficiency in reading wiring diagrams and technical drawings is desired.
• Effective time management and prioritization abilities.

Responsibilities

• Commission new customer sites in collaboration with project and installation teams.
• Cultivate and maintain strong customer relationships through exceptional service and support.
• Troubleshoot complex issues and implement effective solutions.
• Perform on-site or remote fault diagnosis to minimize system downtime.
• Conduct planned preventative maintenance on-site to ensure system reliability.
• Meet targets, manage parts inventory, and adhere to safety regulations.

Skills

Electrical engineering

Customer service

English

Danish

Reading diagrams

Education

Electrical Engineering

Mechanical Engineering

Biomedical Engineering

Job description

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We are seeking a Field Service Technician to cover central Denmark, responsible for the commissioning and maintenance of large, complex robotic drug storage systems. The team supports a range of BD product platforms, including Rowa, Pyxis and Infusion systems. You will also support operating staff with their day-to-day inquiries and assist with fault diagnosis, both remotely and on-site. You will have the autonomy to manage your own schedule, balancing customer interactions with the convenience of working from home during the rest of your time. This is a great opportunity for frequent professional travel, up to 70% in total, within Denmark and occasionally to Sweden. Ideally, you will be based in Fyn, Kolding, or the surrounding area. Our vision for technical services at BD Rowa BD Rowa stands for innovative and reliable products related to drug logistics. As a pioneer in automation and digitalization, the company develops and manufactures solutions for pharmacies, hospitals, the pharmaceutical industry, and pouch packaging centers at its headquarters in Kelberg (Germany). Worldwide, 800 employees are committed to competent and reliable customer care. Rowa is part of the global medical device company Becton Dickinson (BD), with whom they share a vision for advancing the world of health. Excellently trained employees, strong teams, excellent performance, and hard work, support our innovative systems.

Responsibilities

• Commission new customer sites in collaboration with project and installation teams.
• Cultivate and maintain strong customer relationships through exceptional service and support.
• Expertly troubleshoot complex issues and implement effective solutions.
• Perform on-site or remote fault diagnosis to minimize system downtime.
• Conduct planned preventative maintenance on-site to ensure system reliability.
• Meet individual and team performance targets, manage parts inventory, and adhere to safety regulations.

Preferred Requirements

• Relevant educational background in Electrical, Mechanical or Biomedical Engineering, or a related technical field.
• Some experience with electro-mechanical systems and customer service would be beneficial, but we also welcome recent graduates and junior candidates with a relevant technical background, strong communication skills, and a willingness to learn.
• Effective time management and prioritization abilities.
• Proficiency in English and Danish.
• Self-sufficiency and decision‑making ability.
• Proficiency in reading and interpreting wiring diagrams and technical drawings is desired.

For this position, the expected base salary ranges from DKK 40,000–44,000 per month. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus. BD is proud to be certified as a Top Employer 2026 in Europe, reflecting our commitment to creating an exceptional working environment.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills Optional Skills . Primary Work Location DNK Herlev – Lyskær Additional Locations Work Shift.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information kr472,400.00 - kr720,425.00 DKK Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state‑of‑the‑art technology and cutting‑edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.