Field Service Engineer – Core lab- Clinical Biochemistry & Pre analytical (2 years contract)

F. Hoffmann-La Roche AG; Denmark; On-site; DKK 550,000 - 850,000; Full time

Job summary

Roche Diagnostics Denmark is seeking a Field Service Engineer to install, service and move advanced diagnostic instruments across Denmark. You will perform preventive maintenance, troubleshoot complex issues and support customers with expert guidance.

The role covers the Core Lab and Total Lab Automation areas, with driving from your home base and occasional travel. Strong IT, lab, and customer-service skills are essential, along with Danish and English fluency.

Qualifications

• Electronic or medical background is acceptable; broader technical and IT skills preferred.
• Strong troubleshooting and problem-solving abilities for complex diagnostics.
• Fluent in Danish and English, both written and spoken.
• Willingness to travel across Denmark and occasional evenings/weekends.

Responsibilities

• Install, service, troubleshoot and relocate advanced diagnostic instruments.
• Plan and execute installation, preventive maintenance and emergency visits.
• Travel across Denmark with occasional longer trips to North Atlantic instruments.
• Provide high-quality customer support and collaborate with specialists and sales.
• Document tasks in Rexis CRM and train customers on proper instrument use.

Skills

Broad technical skills

IT troubleshooting

Customer-focused

Analytical thinking

Team player

Communication skills

Fluent Danish & English

Valid B driving license

Tools

Rexis CRM

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Then there’s a great opportunity for you! Roche Diagnostics Denmark is now seeking a skilled and dedicated Field Service Engineer to strengthen our team within the Core lab, Clinical Biochemistry area and support our valued customers across Denmark.

You will be part of a highly knowledgeable diagnostics team dedicated to delivering world-class service and turning ideas into action. As our new Field Service Engineer, you will work with instruments within Core Lab Diagnostics on a daily basis. Your main tasks will be to install, service, troubleshoot and move advanced instruments such as Cobas pro, Pre-analytical as well as Total Lab Automation (TLA). Your location is important to us: The optimal candidate resides in the region from the Triangle area up to Aarhus, which ensures optimal coverage and response time to our customers.

The Opportunity

As Field Service Engineer at Roche Diagnostics Denmark, your primary tasks are to ensure trouble-free operations and high-quality customer support for our state-of-the-art instruments.

Areas of responsibility include:

• Planning and execution of all tasks related to installation, preventive maintenance and emergency visits of our instruments.
• Flexibility: Evening and weekend work is very rare but may occur.
• Geography and travel: The team covers all of Denmark as well as individual instruments in the North Atlantic.
• You should expect a lot of driving in everyday life, but there are very few travel days away from home.
• Your starting point is based from your home address and out to the customer.
• Ensuring unique, high quality customer support through close collaboration with application specialists, IT specialists, and the commercial team.
• Reporting of daily tasks in our Rexis CRM system.
• Customer training and guidance on the proper use of our instruments.

Who You Are

We are looking for you who have:

• An electronic or medical background, but we are not limited to this.
• Broad technical, IT and troubleshooting skills and the repair of complex problems or equivalent transferable skills.
• Knowing the laboratory world is also an advantage.
• Customer-focused approach: show a deep commitment to delivering excellent customer service.
• Strong analytical skills: employs critical analysis and innovative problem solving to solve complex technical challenges.
• Provides effective solutions and maintains a stable overview in demanding situations.
• Is a team player with good communication skills.
• Are conscientious, service-minded and able to meet deadlines.
• Flexible in terms of working hours and travel days.
• Fluent Danish and English both written and spoken.
• Valid driving license (Class B).

What we offer

This is a temporary position running until the end of 2028 with the possibility of extension.

You will be part of a dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.

We offer an exciting and challenging job in a well-functioning and dynamic team with good opportunities for professional and personal development in an international and growth-oriented company.

You work in a team of 9 and enter a Service department with 16 specialists who provide service and support for the best of patients.

Continuous education and development to help you develop your skills and career.

The opportunity to work with innovative diagnostic technology, advanced tools and software.

Good employment conditions, a competitive compensation and support package, and an informal working environment.

We believe in the power of diversity and inclusion and strive to identify and create opportunities that enable all people to bring their unique self to Roche.

For more about working at Roche, please visit: careers.roche.com/global/en/why-join-us.

If you have any questions about the position, please feel free to contact: Mohamed Adeeb, Operation Engineering Lead - Core lab. phone [phone] Wai Yau, Head of Customer Support & Service. phone [phone]

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.