Field Service Engineer - Diagnostics (Denmark, Home-Based)

F. Hoffmann-La Roche AG; Denmark; On-site; DKK 550,000 - 850,000; Full time

Job summary

Roche Diagnostics Denmark is seeking a Field Service Engineer to install, service and move advanced diagnostic instruments across Denmark. You will perform preventive maintenance, troubleshoot complex issues and support customers with expert guidance.

The role covers the Core Lab and Total Lab Automation areas, with driving from your home base and occasional travel. Strong IT, lab, and customer-service skills are essential, along with Danish and English fluency.

Qualifications

• Electronic or medical background is acceptable; broader technical and IT skills preferred.
• Strong troubleshooting and problem-solving abilities for complex diagnostics.
• Fluent in Danish and English, both written and spoken.
• Willingness to travel across Denmark and occasional evenings/weekends.

Responsibilities

• Install, service, troubleshoot and relocate advanced diagnostic instruments.
• Plan and execute installation, preventive maintenance and emergency visits.
• Travel across Denmark with occasional longer trips to North Atlantic instruments.
• Provide high-quality customer support and collaborate with specialists and sales.
• Document tasks in Rexis CRM and train customers on proper instrument use.

Skills

Broad technical skills

IT troubleshooting

Customer-focused

Analytical thinking

Team player

Communication skills

Fluent Danish & English

Valid B driving license

Tools

Rexis CRM

Job description

Roche Diagnostics Denmark is seeking a Field Service Engineer to install, service and move advanced diagnostic instruments across Denmark. You will perform preventive maintenance, troubleshoot complex issues and support customers with expert guidance.

The role covers the Core Lab and Total Lab Automation areas, with driving from your home base and occasional travel. Strong IT, lab, and customer-service skills are essential, along with Danish and English fluency.