Field Service Engineer - Core Lab Diagnostics (Denmark)
F. Hoffmann-La Roche AG
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Benefits offered by this job
Job summary
Roche Diagnostics Denmark is seeking a skilled Field Service Engineer to install, service and troubleshoot advanced laboratory instruments across Denmark. You will work with Core Lab Diagnostics equipment, including Cobas pro and Total Lab Automation, and travel within the region from Triangle to Aarhus.
The role emphasizes high-quality customer support, collaboration with IT and application specialists, and accurate reporting in the Rexis CRM.
Qualifications
- Electronic or medical background required or advantageous.
- Broad technical, IT and troubleshooting skills for complex diagnostics.
- Customer-focused mindset with commitment to high service quality.
- Strong analytical skills and proactive problem solving in demanding situations.
- Good communication and teamwork within a service-focused environment.
Responsibilities
- Plan and execute installation, preventive maintenance and emergency visits.
- Be prepared for rare evening and weekend work when needed.
- Cover Denmark region with focus on tight response times; drive to customer sites.
- Collaborate with application IT and commercial teams to ensure high-quality support.
- Document daily tasks in Rexis CRM and provide customer training.
Skills
Job description
Roche Diagnostics Denmark is seeking a skilled Field Service Engineer to install, service and troubleshoot advanced laboratory instruments across Denmark. You will work with Core Lab Diagnostics equipment, including Cobas pro and Total Lab Automation, and travel within the region from Triangle to Aarhus.
The role emphasizes high-quality customer support, collaboration with IT and application specialists, and accurate reporting in the Rexis CRM.
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