Field Service Coordinator

alfalaval; Kolding; Hybrid; DKK 420,000 - 540,000; Full time

Job summary

Alfa Laval is seeking a Field Service Coordinator to plan and coordinate field service activities across the Nordic region, ensuring smooth end-to-end service orders and excellent customer experience.

You will work with Service Engineers, manage parts logistics and documentation, and interact with the Nordic and International Marine Service teams. Based in Denmark (Kolding) or Sweden (Flemingsberg), occasional travel is expected.

Qualifications

• Experience with administrative tasks and customer interactions in international settings.
• Experience in back office roles and order processing.
• Proficient in Teams, Outlook and booking systems.
• Completed upper-secondary school, ideally with an administration focus.
• Excellent English communication, plus Danish or Swedish depending on location.

Responsibilities

• Plan and coordinate field service activities for Nordic region.
• Coordinate field service engineers and manage end-to-end service orders.
• Administer ocean service tasks and parts logistics.
• Maintain service documentation and data quality in service systems.
• Collaborate with Nordic Service and International Marine Service teams.

Skills

Administrative tasks

Customer experience

International contacts

Back office

Outlook

Booking systems

Education

Upper-secondary education

Tools

Outlook

Booking systems

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

Alfa Lavals products (heat exchangers, separators and decanter /centrifuges) are used by our customers both at land and at sea. The main purpose of this position is to plan field and ocean service activities in order to progress service jobs and provide information to all key stakeholders and create excellent customer experience.

We work proactively with service planning, creating and handling jobs in our system and do admin ocean service which includes collaboration with our ocean department and international marine service. Your job is to Coordinate Field Service Engineers and manage the end-to-end service order process. You will support the whole Nordic and somewhat the international market and cooperate with the whole Nordic Service division and International Marine Service.

Key Tasks:

• Plan, schedule, and oversee the daily work assignments of Service Engineers.
• Proactively manage service planning activities, including creating, updating, and closing service jobs in relevant systems.
• Administer and coordinate ocean service-related tasks.
• Order, track, and manage spare parts to support service operations.
• Monitor and respond to requests received through the shared service inbox.
• Coordinate water sampling tests and related logistics.
• Prioritize and ensure timely execution of service jobs in close collaboration with Team Managers.
• Support the handling of complex and non-standard service orders, including system entry and coordination.
• Maintain accurate service documentation and ensure data quality in service management systems.

You´re part of a team of six experienced and collaborative coordinators, located in Denmark and Sweden and will be based in either the Kolding office in Denmark or Flemingsberg office in Sweden. A small amount of business travels in Sweden and Denmark is part of the job. You report to Susanne Ribb Lyth, Team Manager Field Service Coordinators Nordic. She´s a manager who will give you freedom and mandate to perform at your best and will coach you along the way. Alfa Laval is a great company for continuous development!

Who you are

We live in a world that is ever changing and so are our customers' needs and challenges. Therefore, we as Field Service Coordinators, must be agile, flexible, keep up the speed, and curious on continuous improvement. Our dream candidate is a communicative, collaborative, and truly service-minded person - preferably with a technical interest. We are not looking for an engineer but believe your job will be both more fun and that you will be better at serving our stakeholders if you know some basics.

As a person, you naturally seek to understand the customer so well as to make it possible to exceed expectations. You are accurate, structured, and have a well-developed flair for maintaining relationships with customers and other stakeholders. You act fast on customer requests and understand the importance of acting correctly and getting things done. You have a knack for handling all sorts of people and appreciate the international environment we offer at Alfa Laval.

What you know

We are looking for you with some experience from working with administrative tasks, preferably in international and highly professional environments.

Requirements:

• Expericence from working with administrative tasks, customer experience and international contacts
• Experience from back office roles and order processing
• Experienced system user in teams, outlook and bookingsystems
• Completed upper-secondary school, preferably within administration
• Excellent communication skills in English in addition to either Swedish or Danish depending on your location.

Merit:

• Technical interest is an advantage
• Knowledge in booking system IFS
• Other Scandinavian languages is a merit

For more information, please contact

Susanne Ribb Lyth, Team Manager, Field Service Nordic [e-mail] mailto:[e-mail] or Charlotta Lundblad, Talent Acquisition Partner [e-mail]

For union information, please contact

Stockholm Axel Schäring, Akademikerna, [e-mail] Anders Jansson, Unionen, [e-mail]