Service Operations administrator

Alfa Laval; Aalborg; On-site; DKK 350,000 - 520,000; Full time

Job summary

Alfa Laval in Aalborg is seeking a Service Operations Administrator to join the global Marine Service Support team. You will support daily service operations, collaborate with Service Engineers, suppliers, and customers, and ensure accurate planning, documentation, and high service quality.

Requirements include a Bachelor's degree in business/admin, 2–5 years in admin/logistics, strong Excel skills, and professional English.

Qualifications

• Bachelor's degree in business administration, logistics, or related field.
• 2–5 years' experience in administrative, logistics, supply chain, or service operations.
• Strong proficiency in Microsoft Excel and Office.
• Professional English communication, both spoken and written.

Responsibilities

• Verifying, allocating, posting, and reconciling accounts within your area of responsibility.
• Maintaining accurate and well-structured financial and operational records.
• Approving working hours for Service Engineers and supporting related administrative processes.
• Providing administrative support to the Service team, including data management and documentation activities.
• Coordinating with suppliers and internal purchasing functions to ensure smooth operations and timely deliveries.
• Supporting material and capacity planning activities, including scheduling, monitoring, and follow-up.
• Monitoring job progress from conception to completion and helping ensure delivery precision.
• Proactively identifying issues and contributing to continuous improvement initiatives.
• Building and maintaining positive relationships with both internal and external stakeholders.

Skills

Excel proficiency

English proficiency

Organizational skills

Attention to detail

Education

Bachelor's degree in Business Administration / Logistics / Supply Chain / Finance or related field

Tools

Magic/Axapta ERP

MS Dynamics 365

Job description

Service Operations Administrator

About Us

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job

We are seeking a highly organized and proactive Service Operations Administrator to join our international Marine Service Support team.

As our new Service Operations Administrator, you will play a key role in supporting the daily operations of the service organization. Working closely with Service Engineers, suppliers, internal stakeholders, and customers, you will help ensure efficient planning, accurate administration, and high service quality.

Your Primary Responsibilities Will Include

• Verifying, allocating, posting, and reconciling accounts within your area of responsibility.
• Maintaining accurate and well-structured financial and operational records.
• Approving working hours for Service Engineers and supporting related administrative processes.
• Providing administrative support to the Service team, including data management and documentation activities.
• Coordinating with suppliers and internal purchasing functions to ensure smooth operations and timely deliveries.
• Supporting material and capacity planning activities, including scheduling, monitoring, and follow-up.
• Monitoring job progress from conception to completion and helping ensure delivery precision.
• Proactively identifying issues and contributing to continuous improvement initiatives.
• Building and maintaining positive relationships with both internal and external stakeholders.

This role offers a broad range of responsibilities in a global and collaborative environment, where attention to detail, strong communication skills, and a proactive mindset are essential for success.

About You

You are a structured and detail-oriented professional who takes pride in delivering high-quality work with accuracy and consistency. You understand the importance of collaboration and enjoy building positive relationships across teams and functions. With a proactive mindset, you take ownership of your responsibilities and work effectively with both internal and external stakeholders.

As a person

you are conscientious, organized, proactive, and collaborative. You enjoy working as part of a team and are motivated by finding practical solutions and delivering excellent support to colleagues and customers alike.

Required Qualifications

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, Finance, or a related field.
• 2-5 years of experience in an administrative, logistics, supply chain, service operations, or similar environment.
• Strong proficiency in Microsoft Excel and the Microsoft Office suite.
• Strong administrative skills with a high level of accuracy and attention to detail.
• Professional proficiency in spoken and written English.

Preferred Qualifications

• Experience with ERP (Magic/Axapta) or CRM systems, such as Microsoft Dynamics 365, is considered an advantage.
• Experience in working with planning, coordination, purchasing support, or service operations is an advantage.
• Danish and/or Dutch language skills are considered a plus.

For more information, please contact

Talent Acquisition Partner, Divya Sharma [e-mail]

Manager Service Agreements, Global Field Service, Commissioning and Delivery Support [e-mail]

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this role, we are prioritizing candidates who are currently residing in or around Aalborg or Nijmegen.

We care about diversity, inclusion, and equity in our recruitment processes. We also traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing games is mandatory.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

We look forward to hearing from you soon!