Enterprise SaaS Delivery Lead

Performativ Aps; Københavns Kommune; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Performativ seeks an Engagement Manager to lead enterprise rollout of our SaaS platform, guiding customers through structured delivery, clear communication, and lightweight technical engagement. This role focuses on scalable, repeatable delivery rather than bespoke customization.

You will run multiple programs with a delivery pod, report to the COO, and be based in our Copenhagen office. This is an in-office, cross-functional leadership role within a SaaS fintech environment.

Qualifications

• 7+ years in program or engagement management or similar delivery-facing roles.
• Experience leading complex, multi-stakeholder enterprise implementations.
• Structured, highly organized with governance cadences and reporting.
• Strong technical literacy in enterprise SaaS delivery: API integrations, SSO, data migration.
• Ability to quickly build fluency in the customer's business domain.

Responsibilities

• Own enterprise setup programs end to end (kick-off to go-live and hyper-care) against plan and scope.
• Enable customers to integrate Performativ via APIs, SSO, and configuration with product/engineering input.
• Manage scope, change control, and contract alignment; assist the Technical Program Lead with requirements, design docs, and acceptance criteria.
• Run customer communications, cadence, and governance with concise reporting; manage risk and dependencies.
• Lead a clean handover to Customer Success at go-live or hyper-care exit, including train-the-trainer sessions.
• Represent the program in internal reviews and advocate for viable options when needed.
• Build repeatable playbooks, documentation and artefacts for faster future programs.

Skills

Program management

Engagement management

Delivery leadership

Stakeholder management

Cross-functional collaboration

SaaS knowledge

Education

ITIL Foundation

PMP

PRINCE2

Tools

APIs

OAuth

SAML

SQL

Data mapping

Job description

Performativ seeks an Engagement Manager to lead enterprise rollout of our SaaS platform, guiding customers through structured delivery, clear communication, and lightweight technical engagement. This role focuses on scalable, repeatable delivery rather than bespoke customization.

You will run multiple programs with a delivery pod, report to the COO, and be based in our Copenhagen office. This is an in-office, cross-functional leadership role within a SaaS fintech environment.