Danish-Speaking Customer Success Leader

Brandwatch ES; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Cision is seeking a Danish-speaking Customer Success Manager in Copenhagen to drive long-term value and retention across a portfolio of customers. You will partner with Account Management and Onboarding teams to ensure seamless adoption and measurable business outcomes.

Fluent Danish and English are required, with experience across the Nordic region a plus. The role emphasizes relationship-building, strategic account planning, and data-driven insights across global customers.

Qualifications

• 3+ years’ experience in a Customer Success role, ideally within SaaS or a similar technology environment.
• Experience working towards commercial and retention targets, with a strong understanding of renewals and account growth.
• Proven experience managing customer portfolios and delivering strong retention and renewal outcomes.
• Excellent communication and presentation skills, with the ability to build relationships and engage stakeholders at all levels, including senior and executive stakeholders.
• Strong understanding of social media platforms and social listening/monitoring tools.
• Experience working with global customers across multiple teams and regions.
• Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A proactive, commercially minded approach, with strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Experience developing and executing strategic account plans.
• Familiarity with data analysis and using customer insights to identify risks, opportunities and areas for growth.
• Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora or JIRA.
• Fluent Danish and English are required.
• Additional Nordic language skills are a plus.

Responsibilities

• Own customer retention across your portfolio, managing renewals and working with Account Managers on QBRs.
• Build trusted relationships with executive stakeholders and align solutions with business goals.
• Oversee onboarding and lead training to maximise value and ROI.
• Grow accounts by increasing adoption across teams and use cases.
• Be the customer's voice, sharing product feedback and roadmap priorities.
• Share best practices and success stories to build a Brandwatch customer community.
• Maintain accurate CRM records including opportunities and renewals.
• Collaborate with Product Support to resolve issues promptly.
• Coordinate with Onboarding Specialists, Account Managers and Professional Services.
• Act as a trusted advisor to help customers achieve business objectives.

Skills

Customer Success

Account management

Communication

Presentation skills

Time management

Problem solving

Cross-functional teamwork

Tools

Salesforce

Gainsight

Zendesk

Zuora

JIRA

Job description

Cision is seeking a Danish-speaking Customer Success Manager in Copenhagen to drive long-term value and retention across a portfolio of customers. You will partner with Account Management and Onboarding teams to ensure seamless adoption and measurable business outcomes.

Fluent Danish and English are required, with experience across the Nordic region a plus. The role emphasizes relationship-building, strategic account planning, and data-driven insights across global customers.