Danish-Speaking Travel Advisor | Premium Airline Support (Warsaw)

Concentrix; Nexø; On-site; DKK 134,000 - 229,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunity employer

Fully paid training

International work environment

Coaching and mentoring

Office in Warsaw

Job summary

SAS is seeking a Travel Advisor to handle premium Nordic inquiries with proficiency in Danish and English. The role includes assisting customers by phone and chat, guiding ticket purchases, and resolving travel issues.

You will build trust and ensure a smooth passenger experience while working from our Warsaw office. The ideal candidate is fluent in Danish (C1) and English (B2), highly organized, and customer-focused.

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener with clear communication.
• Sharp eye for accuracy and precision.
• Highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls / chat.
• Foster enduring relationships with customers for trust.

Skills

Danish language

English language

Active listening

Communication skills

Organized

Team player

Customer service

Job description

SAS is seeking a Travel Advisor to handle premium Nordic inquiries with proficiency in Danish and English. The role includes assisting customers by phone and chat, guiding ticket purchases, and resolving travel issues.

You will build trust and ensure a smooth passenger experience while working from our Warsaw office. The ideal candidate is fluent in Danish (C1) and English (B2), highly organized, and customer-focused.