Danish-Speaking Travel Advisor for Premium Airline

Concentrix; Sorø; On-site; DKK 86,000 - 124,000; Full time

Benefits offered by this job

Employee discounts on SAS fares

Two-month paid training program

International and diverse work环境

Job summary

SAS is seeking a Travel Advisor to handle premium traveler inquiries from Warsaw customers. You will assist with ticket purchases, payment methods, and travel issue resolution, delivering excellent service across calls and chat. The role emphasizes empathy, accuracy, and building lasting customer relationships.

Fluency in Danish (C1) and English (B2) is required, with a collaborative, patient, and open-minded approach. The office is located in Warsaw, offering an international work environment.

Qualifications

• Fluent in Danish (C1) and English (B2) for written and spoken communication.
• Strong customer service orientation and collaborative mindset.
• Well-organized, accurate, and precise in handling travel details.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Assist customers with purchasing airline tickets and various payment methods.
• Support customers with travel difficulties and issues.
• Assist passengers via calls and chat channels.
• Develop enduring relationships to build trust with customers.

Skills

Danish and English proficiency

Job description

SAS is seeking a Travel Advisor to handle premium traveler inquiries from Warsaw customers. You will assist with ticket purchases, payment methods, and travel issue resolution, delivering excellent service across calls and chat. The role emphasizes empathy, accuracy, and building lasting customer relationships.

Fluency in Danish (C1) and English (B2) is required, with a collaborative, patient, and open-minded approach. The office is located in Warsaw, offering an international work environment.