Danish Travel Advisor for Nordic Premium Airline (Warsaw)

Concentrix; Ringsted Kommune; On-site; DKK 67,000 - 105,000; Full time

Benefits offered by this job

Employee discounts

Training program

International environment

Mentoring

Warsaw office

Job summary

SAS in Warsaw is seeking a Travel Advisor to handle premium travel inquiries from Danish-speaking customers. You will assist with ticket purchases, payments, and resolving travel issues, while maintaining strong customer relationships.

You should be fluent in Danish and English, be highly organized, and excel at clear communication. This role offers an international environment and structured training.

Qualifications

• Fluent in written and spoken Danish (C1) and English (B2).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Danish proficiency

English proficiency

Customer service

Active listening

Clear communication

Organizational skills

Job description

SAS in Warsaw is seeking a Travel Advisor to handle premium travel inquiries from Danish-speaking customers. You will assist with ticket purchases, payments, and resolving travel issues, while maintaining strong customer relationships.

You should be fluent in Danish and English, be highly organized, and excel at clear communication. This role offers an international environment and structured training.