Danish-Speaking Customer Support Specialist — Flexible Hours

Next Job Abroad; Aalborg; On-site; DKK 357,000 - 502,000; Full time

Benefits offered by this job

Flexible hours

Fully paid training

Career development

Health insurance

Employee referrals

Job summary

Next Job Abroad in Aalborg, Denmark, is seeking a customer support specialist to assist users via tickets or calls and provide practical solutions for device-related questions. You will collaborate with a friendly, international team and contribute to improving the customer experience.

The role requires fluent Danish for daily communication and good English for training and internal communications. A long-term commitment and a customer-focused mindset are essential.

Qualifications

• Fluent Danish for daily customer communication (B2 level or similar).
• Good command of English for training and internal communication (B1 level or similar).
• Basic understanding of iOS and Android OS features.
• Demonstrates empathy and a customer-first mindset.
• Desire to help customers and contribute to team success.

Responsibilities

• Help users with issues via tickets or calls.
• Provide solutions to everyday device-use questions on a case-by-case basis.
• Identify trending issues and bugs from users' reports and communicate them to supervision.
• Work with an international, customer-friendly team.

Skills

Danish language

English language

Empathy

Customer orientation

Job description

Next Job Abroad in Aalborg, Denmark, is seeking a customer support specialist to assist users via tickets or calls and provide practical solutions for device-related questions. You will collaborate with a friendly, international team and contribute to improving the customer experience.

The role requires fluent Danish for daily communication and good English for training and internal communications. A long-term commitment and a customer-focused mindset are essential.