Customer Support Specialist

Jobtailor; Denmark; On-site; DKK 300,000 - 420,000; Full time

Job summary

Jobtailor in Denmark is seeking a customer support specialist to provide expert assistance via phone, email, and ticketing systems. You will log, investigate, troubleshoot, and resolve customer issues while collaborating with Tier 3 engineers to close complex cases.

The role requires native Danish, strong English, and experience in service desks or technical support. You will handle multiple priorities, work independently with a global team, and participate in rotating shifts, including evenings

Qualifications

• Native Danish speaker with excellent written and verbal communication skills.
• Professional proficiency in English.
• Previous customer service, technical support, service desk, or helpdesk experience.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently while collaborating within a global team.
• Availability to work rotating shifts, including evenings, weekends, and on-call coverage.
• Preferred experience supporting enterprise software, hardware, or SaaS solutions.
• Experience using Salesforce, CRM, or ticket management platforms.
• Experience working in a technical support or service operations environment.

Responsibilities

• Provide professional customer support via phone, email, and ticketing systems.
• Log, investigate, troubleshoot, and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document all customer interactions accurately within Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction through timely and effective support.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Meet agreed service levels and support performance targets.

Skills

Customer support

Troubleshooting

Multitasking

Independent work

Time management

Team collaboration

Shift work

Tools

Salesforce

CRM systems

Job description

Responsibilities

• Provide professional customer support via phone, email, and ticketing systems.
• Log, investigate, troubleshoot, and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document all customer interactions accurately within Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction through timely and effective support.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Meet agreed service levels and support performance targets.

Requirements

• Native Danish speaker with excellent written and verbal communication skills.
• Professional proficiency in English.
• Previous customer service, technical support, service desk, or helpdesk experience.
• Strong troubleshooting and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfortable working independently while collaborating within a global team.
• Availability to work rotating shifts, including evenings, weekends, and on‑call coverage.
• Preferred experience supporting enterprise software, hardware, or SaaS solutions.
• Experience using Salesforce, CRM, or ticket management platforms.
• Experience working in a technical support or service operations environment.