Danish-Speaking FinTech Support Analyst
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for the FinTech sector, based in Bulgaria. You will provide high-level assistance to Danish-speaking clients, handle platform inquiries, and ensure regulatory compliance while resolving account issues.
The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a monthly performance bonus.
Qualifications
- Danish language fluency is essential.
- Valid EU passport is mandatory.
Responsibilities
- Provide high-level assistance to Danish-speaking clients regarding financial platform inquiries.
- Ensure compliance with FinTech regulations while resolving account issues.
- Troubleshoot technical queries related to digital payments and financial software.
- Document customer interactions in the CRM for seamless service delivery.
- Collaborate with international teams to improve user experience in the Danish market.
- Stay updated on FinTech trends to offer proactive support.
- Demonstrate native or fluent Danish and professional English.
- Adapt quickly to new technologies and fast-paced digital environments.
Skills
Tools
Job description
Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for the FinTech sector, based in Bulgaria. You will provide high-level assistance to Danish-speaking clients, handle platform inquiries, and ensure regulatory compliance while resolving account issues.
The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a monthly performance bonus.
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