Danish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Denmark; On-site; DKK 150,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Fully Paid Training

Competitive Monthly Salary

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join the Sofia, Bulgaria team. You will provide high-quality technical and functional assistance via phone, email, and chat, ensuring top-tier customer service standards.

Fluency in Danish is mandatory, with relocation supported. Prior experience in Customer Support is advantageous and you will work on-site in Sofia as part of a dynamic European team.

Qualifications

• Native or fluent Danish (spoken and written)
• Previous experience in Customer Support Services is a strong advantage
• Excellent communication skills with a focus on problem-solving
• Proactive attitude toward learning new software tools and support systems
• Willingness to relocate to Bulgaria (Sofia) and work on-site

Responsibilities

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.
• Ensure all customer interactions adhere to high-level service standards in Customer Support Services.
• Document, track, and resolve customer inquiries with precision and professionalism.
• Collaborate with internal departments to facilitate efficient resolution of complex support requests.
• Contribute to a positive brand reputation by delivering a personalized and empathetic support experience.
• Participate in ongoing training sessions to stay updated on product features and support protocols.
• Maintain accurate records of customer accounts for seamless service.

Skills

Danish language

Customer support

Communication

Problem solving

Patience

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers while helping companies achieve operational excellence.

Job Overview

We are currently seeking a motivated professional to join our team for a Danish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking for high-quality Danish-speaking jobs that provide both professional growth and the chance to live in a vibrant European capital.

Key Responsibilities

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.


• Ensure all customer interactions adhere to the high-level service standards expected in the Customer Support Services industry.


• Document, track, and resolve customer inquiries with precision and a professional tone.


• Collaborate with internal departments to facilitate efficient resolution of complex support requests.


• Contribute to the positive reputation of the brand by delivering a personalized and empathetic support experience.


• Participate in ongoing training sessions to stay updated on product features and support protocols.


• Maintain accurate records of customer accounts to ensure a seamless service experience.


• Native or fluent Danish (spoken and written) is mandatory for this role.


• Valid EU passport (mandatory) for seamless relocation to our offices.


• Previous experience in the Customer Support Services industry is considered a strong advantage.


• Excellent communication skills with a focus on problem-solving and patience.


• A proactive attitude towards learning new software tools and support systems.


• Availability to work on-site in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• And Much More…

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means immersing yourself in a culture that perfectly blends ancient history with modern urban living. Bulgaria offers a unique lifestyle with a warm climate, stunning mountainous landscapes, and a very affordable cost of living, making it an ideal destination for international professionals.

Relocating to Bulgaria provides an excellent quality of life, featuring a world-class culinary scene and a vibrant social atmosphere. As you settle into this Danish Speaking Support Specialist position in Bulgaria, you will discover why so many professionals choose to build their careers in this thriving hub.