Danish-Speaking Customer Support Pro: Relocate to Sofia

Mercier Consultancy Group; Denmark; On-site; DKK 64,000 - 111,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Fully Paid Training

Job summary

Mercier Consultancy Group is seeking motivated, customer-focused Danish-speaking professionals for an on-site Customer Support role in Sofia, Bulgaria. The position includes a fully paid relocation package and comprehensive training to ensure success from day one.

Responsibilities include handling Danish-speaking inquiries via phone, email, and live chat, logging interactions in CRM systems, and collaborating with technical support, billing, and escalations to resolve issues while meeting SLAs.

Qualifications

• Fluent or native Danish language skills, spoken and written.
• Experience in customer support or call centre is advantageous.
• Good English for internal communication.

Responsibilities

• Provide Danish-speaking customer support via phone, email and chat.
• Identify and resolve customer inquiries and issues in a timely manner.
• Maintain accurate records in CRM/ticketing systems.
• Collaborate with cross-functional teams to resolve complex issues.
• Adhere to SLAs and internal quality standards.

Skills

Danish language

Customer service

Communication

Team collaboration

Tools

CRM systems

Ticketing systems

Job description

Mercier Consultancy Group is seeking motivated, customer-focused Danish-speaking professionals for an on-site Customer Support role in Sofia, Bulgaria. The position includes a fully paid relocation package and comprehensive training to ensure success from day one.

Responsibilities include handling Danish-speaking inquiries via phone, email, and live chat, logging interactions in CRM systems, and collaborating with technical support, billing, and escalations to resolve issues while meeting SLAs.