Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy Group; Denmark; On-site; DKK 200,000 - 284,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for the FinTech sector, based in Bulgaria. You will provide high-level assistance to Danish-speaking clients, handle platform inquiries, and ensure regulatory compliance while resolving account issues.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a monthly performance bonus.

Qualifications

• Danish language fluency is essential.
• Valid EU passport is mandatory.

Responsibilities

• Provide high-level assistance to Danish-speaking clients regarding financial platform inquiries.
• Ensure compliance with FinTech regulations while resolving account issues.
• Troubleshoot technical queries related to digital payments and financial software.
• Document customer interactions in the CRM for seamless service delivery.
• Collaborate with international teams to improve user experience in the Danish market.
• Stay updated on FinTech trends to offer proactive support.
• Demonstrate native or fluent Danish and professional English.
• Adapt quickly to new technologies and fast-paced digital environments.

Skills

Danish language fluency

English proficiency

Excellent communication skills

Customer-centric mindset

Adaptability

Interest in FinTech

CRM experience

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for roles that demand excellence, linguistic precision, and a commitment to professional growth.

Job Overview

We are currently looking for a talented professional to join a global leader in the financial technology sector for our Danish Speaking Customer Support Analyst – Fintech position in Bulgaria. This unique opportunity allows you to advance your career within the fast-paced FinTech industry while enjoying the vibrant lifestyle offered by one of the most exciting jobs in Bulgaria.

Key Responsibilities

• Provide high-level assistance to Danish-speaking clients regarding complex financial transactions and platform inquiries.

• Ensure compliance with all FinTech industry regulatory standards while resolving account-related issues.

• Troubleshoot technical queries related to digital payment gateways and financial software functionality.

• Maintain meticulous documentation of customer interactions within our CRM to ensure seamless service delivery.

• Collaborate with international teams to optimize user experience and financial product adoption in the Danish market.

• Stay updated on emerging FinTech trends to provide proactive support and value-added insights to our premium client base.

• Native or fluent Danish (spoken and written).

• Valid EU passport (mandatory).

• Strong interest in the FinTech industry and digital financial products.

• Excellent communication skills and a customer-centric mindset, making you an ideal candidate for Danish-speaking jobs.

• Professional proficiency in English to collaborate within our multinational office environment.

• Proven ability to adapt to new technologies and fast-paced digital work environments.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Choosing a career in Bulgaria offers an exceptional work-life balance, blending rich historical culture with a modern, burgeoning tech scene. Bulgaria provides an affordable cost of living coupled with a vibrant social life, making it one of the most attractive locations for expats seeking high-quality Danish-speaking jobs.

Our relocation package ensures a smooth transition as you settle into your new home in Bulgaria. From stunning mountainous landscapes to a culinary scene that rivals any European capital, you will find that Bulgaria offers a sophisticated, welcoming environment perfect for your professional journey.