Danish Customer Expert: Fashion Retail (Greece Relocation)

Mercier Consultancy MD; Denmark; Sur place; DKK 150 000 - 217 000; Plein temps

Avantages offerts par ce poste

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully paid relocation package

And much more

Résumé du poste

Mercier Consultancy Group is sourcing a Danish-speaking Zalando Customer Expert to support customers for a leading European fashion retailer. The role requires relocating to Greece, interacting with customers via phone, email, and chat, and delivering a high-quality service in the Danish language.

Ideal candidates will be fluent in Danish, possess excellent communication skills, and thrive in a remote professional environment while staying current with fashion promotions and CRM-driven insights.

Qualifications

• Danish language required (native or fluent).
• Excellent communication and customer‑centric mindset.
• Comfortable working remotely with digital tools.

Responsabilités

• Act as a brand ambassador for Zalando and provide high‑level support.
• Assist customers with online fashion orders, returns, and payment status via phone, email, and chat.
• Ensure an exceptional customer experience aligning with retail standards.
• Resolve complex issues regarding online transactions professionally and with cultural sensitivity.
• Collaborate with internal teams to streamline communication for the Danish market.
• Maintain accurate CRM records to monitor customer behavior trends.
• Stay updated on retail fashion collections and promotions to guide clients.

Connaissances

Danish language

Communication skills

Customer-centric mindset

Remote support in a professional env

Description du poste

Mercier Consultancy Group is sourcing a Danish-speaking Zalando Customer Expert to support customers for a leading European fashion retailer. The role requires relocating to Greece, interacting with customers via phone, email, and chat, and delivering a high-quality service in the Danish language.

Ideal candidates will be fluent in Danish, possess excellent communication skills, and thrive in a remote professional environment while staying current with fashion promotions and CRM-driven insights.