Danish Speaking Zalando Customer Expert - Work Remote In Greece

Mercier Consultancy MD; Denmark; Presencial; DKK 150.000 - 217.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

13th and 14th salaries

Monthly performance bonus

Fully paid training

Health insurance

Fully paid relocation package

And much more

Descripción de la vacante

Mercier Consultancy Group is sourcing a Danish-speaking Zalando Customer Expert to support customers for a leading European fashion retailer. The role requires relocating to Greece, interacting with customers via phone, email, and chat, and delivering a high-quality service in the Danish language.

Ideal candidates will be fluent in Danish, possess excellent communication skills, and thrive in a remote professional environment while staying current with fashion promotions and CRM-driven insights.

Formación

• Danish language required (native or fluent).
• Excellent communication and customer‑centric mindset.
• Comfortable working remotely with digital tools.

Responsabilidades

• Act as a brand ambassador for Zalando and provide high‑level support.
• Assist customers with online fashion orders, returns, and payment status via phone, email, and chat.
• Ensure an exceptional customer experience aligning with retail standards.
• Resolve complex issues regarding online transactions professionally and with cultural sensitivity.
• Collaborate with internal teams to streamline communication for the Danish market.
• Maintain accurate CRM records to monitor customer behavior trends.
• Stay updated on retail fashion collections and promotions to guide clients.

Conocimientos

Danish language

Communication skills

Customer-centric mindset

Remote support in a professional env

Descripción del empleo

Danish Speaking Zalando Customer Expert

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top‑tier talent with world‑leading brands across Europe. We specialize in navigating the global job market to provide career‑defining opportunities for multilingual professionals seeking to elevate their careers in dynamic environments.

Job Overview

We are currently sourcing candidates for the Danish Speaking Zalando Customer Expert position in Greece, a unique role within the fast‑paced Retail (Online & Offline) industry. This is one of the most sought‑after Danish‑speaking jobs available, offering you the chance to support one of Europe's largest fashion retailers while enjoying a high quality of life through our premium jobs in Greece.

Key Responsibilities

• Act as a brand ambassador for Zalando, providing high‑level support within the modern Retail (Online & Offline) sector
• Assist customers with inquiries regarding online fashion orders, returns, and payment status via phone, email, and chat
• Ensure an exceptional customer experience that aligns with industry‑leading retail satisfaction standards
• Resolve complex issues regarding online retail transactions with professionalism and cultural sensitivity
• Collaborate with internal teams to streamline communication for the Danish market
• Maintain accurate records in the company's CRM system to monitor trends in customer behavior
• Stay updated on the latest retail fashion collections and promotions to provide expert guidance to clients

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• A passion for the Retail (Online & Offline) industry and an interest in fashion e-commerce
• Excellent communication skills and a customer‑centric mindset
• Comfortable navigating digital tools and providing support in a remote professional environment
• Ability to relocate for this exciting Danish Speaking Zalando Customer Expert position in Greece

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• And Much More..

Life in Greece

Embarking on a career through our jobs in Greece offers more than just professional growth; it is an invitation to experience the Mediterranean lifestyle. Greece provides a stunning backdrop of ancient history, sun‑drenched beaches, and a vibrant social culture that ensures every day feels like an adventure. Living and working in Greece will allow you to enjoy a perfect work‑life balance in one of Europe's most welcoming destinations.

With our comprehensive relocation support, moving to Greece is seamless and stress‑free. From the world‑renowned Mediterranean cuisine to the warm climate that defines life in Greece, you will find that relocating for this role is an investment in your personal happiness. Join our community of expats and locals alike and discover why jobs in Greece are the top choice for talented professionals globally.