Customer Support Associate - Flexible Hours, Copenhagen

Wolt; København; Hybrid; DKK 165,000 - 248,000; Part time

Benefits offered by this job

Wolt credits cashback benefit

Visma Advantage Benefits Program

Employee assistance program

Wolt-wide training programs

Fruits and drinks at the office

Job summary

Wolt in Copenhagen is seeking Support Associates to join our friendly, fast-paced support team. You will assist customers, couriers and venues via chat, email and phone from our office in Copenhagen. The role requires Danish fluency and professional English, with flexible shifts including weekday evenings and weekends.

This office-based position offers opportunities to grow the support function and collaborate with cross-functional teams across Wolt’s global operations.

Qualifications

• Excellent communication with a personal touch; customer-obsessed and team-oriented.
• Fast learner, able to multitask in a fast-paced environment.
• Willing to work flexible shifts on weekday evenings and weekends.
• Based in Copenhagen; office-based, no remote work.
• Fluent Danish and professional English proficiency.

Responsibilities

• Support customers, courier partners and venues via live chat, email and phone.
• Ensure delivery operations run smoothly.
• Develop the support function with other teams.

Skills

Communication skills

Customer-focused

Team-oriented

Multitasking

Fast learner

Fluent Danish

English proficiency

Job description

Wolt in Copenhagen is seeking Support Associates to join our friendly, fast-paced support team. You will assist customers, couriers and venues via chat, email and phone from our office in Copenhagen. The role requires Danish fluency and professional English, with flexible shifts including weekday evenings and weekends.

This office-based position offers opportunities to grow the support function and collaborate with cross-functional teams across Wolt’s global operations.