Customer Support Agent & Market Data Platform Specialist

SIX Group Services Ltd.; København; Hybrid; DKK 480,000 - 640,000; Full time

Benefits offered by this job

Flexible Work Models

Personal Development

Agile Working Methods

Job summary

SIX Group Services Ltd. in Copenhagen is seeking a Customer Support Agent and Market Data Platform Specialist. You will handle inbound inquiries, support migrations, and act as a bridge between customers and internal teams across an international support network.

The role requires at least 3 years in customer-facing roles with fluent Danish and English. A hybrid work model applies, with office presence in Copenhagen three days per week.

Qualifications

• Minimum 3 years in customer-facing roles.
• Fluent Danish and English (written and spoken).
• Knowledge of financial markets and market data, real-time APIs.
• Ability to analyze needs and explain technical topics clearly.
• Self-driven, analytical and collaborative in international teams.

Responsibilities

• Provide end-to-end customer and technical support across our product portfolio, handling requests from analysis to resolution.
• Maintain high service levels and communicate effectively through regular service calls.
• Coordinate migrations and changes, defining timelines with customers and internal teams.
• Identify opportunities to improve services and share feedback with stakeholders.

Skills

Customer-facing experience

Excellent communication

Relationship building

Market data knowledge

Danish and English fluency

Job description

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SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Copenhagen | Up to 40% working from home possible | Reference 8347

With a strong background in financial markets and a customer-centric mindset, you will support our global product portfolio and work directly with major customers and strategic partners.

As a Customer Support Agent and Market Data Platform Specialist, you will handle operational inquiries, support technical changes and migrations, and act as a key link between customers and internal teams. Using your communication and problem-solving skills, you will help deliver high-quality, efficient support tailored to our customers’ needs. You will be part of an international Customer Support team, working closely with colleagues across different locations and markets, as well as with global internal stakeholders.

Location

This position is based in Copenhagen, Denmark, and follows a hybrid working model with a minimum of three days per week in the office.

What You Will Do

• Provide end-to-end customer and technical support across our global product portfolio, taking ownership of customer requests, incidents and service issues from initial analysis through resolution, with timely follow-up, clear communication and escalation when required.
• Manage operational customer relationships, maintain high service levels and provide clear communication and reporting through regular service calls and meetings.
• Provide customer-focused technical and functional support, coordinating migrations and changes by analyzing requirements, defining timelines and working with customers, external providers and internal experts.
• Identify opportunities to improve our service offering and share feedback with internal stakeholders.

What You Bring

• At least 3 years of customer-facing experience, with strong communication and presentation skills and the ability to build trusted, effective relationships with customers, external providers and internal stakeholders.
• Fluent Danish and English, both written and spoken; additional Nordic languages are a plus.
• Experience in financial markets and good knowledge of market data, including real-time APIs. Experience with financial regulatory topics, such as MiFID, Basel or similar frameworks, is a plus.
• Ability to analyze customer needs and technical workflows, structure complex problems and explain technical topics in a clear and simple way.
• Self-driven, analytical and solution-oriented, with the ability to work independently and collaborate effectively in an international environment. Comfortable working with digital tools and interested in using AI to improve efficiency and customer support processes.
• A curious mindset, with an eagerness to learn and continuously develop your knowledge and skills.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

• Flexible Work Models We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal Development You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods Whether through scrum or design thinking, we solve exciting tasks together in teams.