Customer Success Student Role

Hub; København; On-site; DKK 165,000 - 248,000; Part time

Benefits offered by this job

Brand new office

Lunch catered daily

Fixed weekly schedule

Small team

Social events

Sustainability focus

Job summary

Colorful Standard is looking for organized student workers in Copenhagen to support customer care, logistics and returns for our international clothing brand. The role offers hands-on experience across customer service, logistics and office tasks in a brand-new Nørrebro office.

Starting mid-November 2026, you will work 10–15 hours per week with a fixed schedule, joining a small, international team focused on sustainability and quality. Students are preferred but not required.

Qualifications

• Experience in customer service, retail or e-commerce is a plus.
• Excellent reading and writing skills in English and Danish.
• Ability to stay calm and organized under busy conditions.

Responsibilities

• Be the voice of Colorful Standard, answering customer questions warmly and promptly.
• Coordinate with logistics on lost/delayed packages and investigate issues.
• Handle returns from start to finish.
• Monitor US shipments and liaise with carriers and US Customs to prevent delays.
• Respond to customer reviews on Trustpilot and Klaviyo.
• Run the office day-to-day and maintain supplies.
• Assist with ad hoc customer experience tasks.

Skills

Customer service

Bilingual English & Danish

Organizational skills

Education

Student (preferred)

Job description

Colorful Standard is now looking for organized student workers who enjoy solving problems for people and can keep a cool head when the inbox is full. Each position is 10 to 15 hours a week, starting in early December 2026, in our brand-new office in Nørrebro, Copenhagen, a short walk from the Lakes. The job gives you hands-on experience with customer care, logistics and returns at an international clothing brand. Students are preferred but not a requirement.

Your daily tasks will include:

• Being the voice of Colorful Standard, answering customer questions and concerns quickly and warmly

• Following up with our logistics warehouse on lost or delayed packages and investigating what went wrong

• Handling returns from start to finish

• Monitoring US shipments and communicating with carriers and US Customs to avoid any shipment delays

• Replying to customer reviews on Trustpilot and Klaviyo

• Running the office day to day: ordering from Nemlig.com, keeping the coffee stocked, coordinating lunch and restocking office supplies

• Ad hoc customer experience tasks

Your strengths:

• Previous customer service, retail or e-commerce experience is a plus

• You follow things through until they are solved

• You stay calm and friendly, when dealing with frustrated customers

• Excellent reading and writing skills in both English and Danish

• You like keeping things in order, from a return log to the coffee shelf

What we offer:

• A brand new office in the heart of Nørrebro, close to the Lakes

• Lunch catered every day by Meyers Bageri

• A fixed weekly schedule, with flexibility for studies

• A small team where you see how an online clothing brand runs, from warehouse to inbox

• Cozy social working environment with social events such as summer parties and Friday bars etc.

• Joining a versatile international team in a brand that is focused on sustainability and quality items

Start: Mid November 2026

Hours: 10 to 15 per week

Location: Nørrebro, Copenhagen

We want a team with many different backgrounds, and we encourage everyone to apply regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, disability or age.