Customer Success Student Role

Colorful Standard; København; On-site; DKK 165,000 - 220,000; Part time

Benefits offered by this job

Lunch provided

Flexible study schedule

Small team environment

Social events

Job summary

Colorful Standard is looking for organized student workers to join our Copenhagen office. Roles are 10–15 hours per week, starting in early December 2026, at our brand-new Nørrebro office near the Lakes. You will gain hands-on experience in customer care, logistics, and returns for an international clothing brand.

Students are preferred but not required. Key tasks include assisting customers, coordinating with logistics, managing returns, and responding to reviews.

Qualifications

• Experience in customer service is a plus.
• Excellent written and spoken English and Danish.
• Strong organizational skills and problem-solving mindset.

Responsibilities

• Answer customer questions quickly and warmly as the voice of Colorful Standard.
• Coordinate with logistics on lost/delayed packages and investigate causes.
• Handle returns from start to finish.
• Monitor US shipments and liaise with carriers/US Customs to avoid delays.
• Respond to customer reviews on Trustpilot and Klaviyo.
• Support day-to-day office operations and simple procurement.

Skills

Customer service

Communication

Calm under pressure

English & Danish

Tools

Trustpilot

Klaviyo

Job description

Colorful Standard is now looking for organized student workers who enjoy solving problems for people and can keep a cool head when the inbox is full. Each position is 10 to 15 hours a week, starting in early December 2026, in our brand-new office in Nørrebro, Copenhagen, a short walk from the Lakes. The job gives you hands‑on experience with customer care, logistics and returns at an international clothing brand. Students are preferred but not a requirement.

Your Daily Tasks Will Include

• Being the voice of Colorful Standard, answering customer questions and concerns quickly and warmly
• Following up with our logistics warehouse on lost or delayed packages and investigating what went wrong
• Handling returns from start to finish
• Monitoring US shipments and communicating with carriers and US Customs to avoid any shipment delays
• Replying to customer reviews on Trustpilot and Klaviyo
• Running the office day to day: ordering from Nemlig.com, keeping the coffee stocked, coordinating lunch and restocking office supplies
• Ad hoc customer experience tasks

Your strengths:

• Previous customer service, retail or e-commerce experience is a plus
• You follow things through until they are solved
• You stay calm and friendly, when dealing with frustrated customers
• Excellent reading and writing skills in both English and Danish
• You like keeping things in order, from a return log to the coffee shelf

What we offer:

• A brand new office in the heart of Nørrebro, close to the Lakes
• Lunch catered every day by Meyers Bageri
• A fixed weekly schedule, with flexibility for studies
• A small team where you see how an online clothing brand runs, from warehouse to inbox
• Cozy social working environment with social events such as summer parties and Friday bars etc.
• Joining a versatile international team in a brand that is focused on sustainability and quality items

Start: Mid November 2026

Hours: 10 to 15 per week

Location: Nørrebro, Copenhagen

We want a team with many different backgrounds, and we encourage everyone to apply regardless of national origin, color, religion, gender, gender identity or expression, sexual orientation, disability or age.