Customer Success - Onboarding Manager

Corpay; København; On-site; DKK 335,000 - 391,000; Full time

Benefits offered by this job

Competitive pay and benefits

Global SaaS environment

Six weeks vacation

5% company-paid pension

Health insurance

Lunch + beverages

Job summary

Corpay is hiring a Customer Success Representative in Copenhagen to onboard customers to our B2B SaaS Payables platform and drive adoption of our FX product. You will lead end-to-end onboarding, ensure compliant and efficient go-live, and collaborate with Sales, Product, Compliance, and Development to deliver a seamless journey.

You will work in an office environment with training and a defined workspace, while supporting an excellent customer experience through structured onboarding and

Qualifications

• Fluent Danish and English (written and spoken).
• Interest in B2B SaaS onboarding and/or KYC processes.
• Thrives on customer outreach and engagement with high activity levels.
• Comfortable driving structured onboarding and end-to-end KYC processes.
• Clear communication with customers and stakeholders, and proficient with CRM/operational tools.

Responsibilities

• Own end-to-end onboarding process and successful platform implementation.
• Coordinate internally with Sales, Compliance, and Product for smooth onboarding.
• Proactively remove friction to ensure go-live is efficient and well-structured.

Skills

Danish fluency

English fluency

B2B SaaS onboarding

KYC processes

CRM tools

Tools

CRM software

Job description

Your role

What you’ll be doing

Corpay is currently looking to hire a Customer Success Representative within our Payables division. This position falls under our Corpay One line of business and is located in Copenhagen.

In this role you’ll be responsible for onboarding customers onto our B2B SaaS platform for accounts payable automation, as well as driving adoption of our International Payments (FX) product.

A key part of the role is guiding customers safely and efficiently through the KYC process required to activate FX both for new customers and for existing customers adopting the product.

You’ll be part of the Customer Success team and while the team owns the full customer lifecycle, this role has a clear focus on onboarding excellence, early adoption, and creating momentum from day one. You’ll work closely with Sales, Product, Compliance, and Development to ensure a seamless and compliant customer journey.

How We Work

As a Customer Success Representative, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in the Copenhagen office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

You’ll play a key role in ensuring customers successfully launch and adopt Corpay One, setting the foundation for long-term retention and growth.

Your main responsibilities include:

• Owning and managing the end to end onboarding process, ensuring customers are successfully implemented onto the platform.
• Coordinating internally with Sales, Compliance, and Product to ensure smooth and compliant onboarding
• Proactively removing friction and ensure customers reach go-live efficiently by setting clear expectations, timelines, and next steps.

In short: you ensure customers get a confident, structured, and compliant start with Corpay One and that they quickly see real value from our platform and FX solutions.

Qualifications & Skills

• You speak and write fluent Danish and English
• You have an interest in B2B SaaS onboarding and/or KYC processes.
• You thrive on customer outreach and engagement, maintaining a high level of activity.
• You’re comfortable driving structured onboarding and KYC processes end to end.
• You communicate clearly and confidently with customers.
• You’re detail oriented, work in a structured way, and are comfortable using CRM and operational tools.

Experience from fintech, payments, or regulated environments is a plus - but not a requirement. Your background matters less - your energy, ownership mindset, and ability to create progress matter much more.

Benefits & Perks

• Competitive compensation and benefits package.
• The ability to make a meaningful impact in a global SaaS company.
• A chance to join a dynamic and collaborative team.
• Annual six-week paid vacation.
• 5% company-paid pension.
• Health Insurance.
• Healthy Lunch program, free hot and cold beverages as well as selection of snacks.

Pay Transparency

The salary range for this position is 30,000 - 35,000 DKK gross per month. The final offer will bedeterminedbased onobjective, gender-neutral criteria including relevant skills, professional experience, and qualifications.Corpaymaintains structured compensation practices and regularlyreviewspay to support compliance with equal pay principles and applicable EU legislation.Additionalcompensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.