Customer Relations Executive

Ebury; København; On-site; DKK 380,000 - 480,000; Full time

Benefits offered by this job

Health care benefits

Central Copenhagen office

Career development

Job summary

Ebury Copenhagen is seeking a Customer Relations Executive for Customer Success to be the main contact for corporate clients, delivering daily operational and trading assistance and acting as an ambassador for our product. The role requires fluent Danish and business English, strong client servicing and Excel skills, and the ability to thrive in a fast-paced, high-volume environment with monthly peaks.

You will manage a portfolio of 200-300 clients and help them trade on our platform while

Qualifications

• Fluent Danish and business-level English required.
• Experience in customer servicing and high-pressure environments.
• Sales experience a plus and familiarity with FX is beneficial.
• Proficient in Microsoft Excel and data handling.

Responsibilities

• Manage a portfolio of approximately 200–300 corporate clients trading on our platform.
• Provide daily operational and trading assistance and act as brand ambassador to clients.

Skills

Danish fluency

Business English

Customer service

Sales skills

FX knowledge

Excel

Job description

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Customer Relations Executive - Customer Success

Ebury Copenhagen - Office based

We are offering an exciting opportunity to join a fast growing team in Denmark. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skills and experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

• A passionate individual with a strong interest in client servicing
• Prepared to go the extra mile to exceed customer expectations and experience
• Desire to deliver best in class service, to support our industry-leading offering
• Strong written and verbal communication skills
• Strives in high pressure / pace environment
• Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
• Managing workload around tight time constraints
• Confidence in liaising and mediating between multiple internal departments to find solutions
• Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
• Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
• Resolve client issues as they arise
• Ability to multitask / prioritise - working around the daily deadline
• Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales / commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
• Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
• Dealing with live currency trade booking, banking information, figures and high value / volume payments and clients - accuracy of work is particularly key
• Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.)

Drive to solve problems

• Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to end
• Interest in currency markets helpful
• Experience with Microsoft suite (particularly excel)

Role

• You will be looking after a portfolio of around 200-300 clients who will be trading online through our platform
• You will have an understanding of clients' business activity /core business, FX needs
• Making sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:

• Fluency in Danish and a business level of English
• Sales skills / experience is a PLUS
• Knowledge of FX
• Knowledge of all products Ebury does offer
• Being able to adapt in a constant evolving and challenging environment

Why Ebury?

• An impressive product suite including Supplier Payment Financing with more innovative and cutting edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CRESs move into leadership positions.
• Dedicated Mentorship: Learn directly from experienced Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 2000+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Important Security Notice for Job Applicants: Ebury only accepts applications via official Ebury channels. We will only contact you from an @ebury.com domain. Always check the emails you receive from us, and note that we willneverrequest payment for any part of the recruitment process. Stay safe and report suspicious activity.

Notice to Recruitment Agencies and Search Firms: Ebury does not accept unsolicited resumes, CVs, or candidate profiles from recruitment agencies or search firms without signed written Ebury recruitment terms in place for a specific role. Any unsolicited applications will be considered the sole property of Ebury. Ebury will not be responsible or liable for any placement fees or costs associated with unagreed candidate submissions or subsequent hires.

AI Transparency Statement: Ebury uses Artificial Intelligence (AI) and automated tools to help streamline certain parts of our recruitment process, however, these tools are strictly for administrative efficiency. All hiring decisions, including application reviews, shortlisting, and final selections are evaluated and conducted by human talent acquisition professionals and hiring managers.