Onboarding Specialist

Market Pay; Kongens Lyngby; On-site; DKK 420,000 - 660,000; Full time

Job summary

Market Pay is seeking a Boarding Specialist to join our onboarding team in Copenhagen. You will own the customer journey from the moment a new merchant is handed over by Sales through go-live and beyond, ensuring a smooth setup and confident adoption.

You will set up and manage acquiring applications, coordinate with our partners and internal teams, and translate complex payments and compliance requirements into clear language for customers.

Qualifications

• Experience in customer onboarding or onboarding coordination is a plus.
• Knowledge of payments domain and merchant onboarding processes is desirable.
• Strong communication skills in English and Danish.

Responsibilities

• Own the customer journey from handover to go-live and beyond.
• Set up and manage acquiring applications and merchant maintenance.
• Guide customers through requirements and compliance needs.
• Coordinate with internal teams and external partners.
• Manage deadlines and keep stakeholders aligned.

Skills

Customer onboarding

Project coordination

Payments

Bilingual-English/Danish

Stakeholder management

Job description

Who we are

Do you have good business sense, enjoy working with people and like taking ownership? Would you thrive in a dynamic, multicultural environment where things move quickly and no two customer projects are quite the same? Then the Boarding Specialist role at Market Pay Online could be your next adventure.

Our core product is a technical payment platform. We handle the technical integrations that connect our customers to online payments and banking services: Card payments, iDEAL, PayPal and more.

The Role

As our business continues to grow, we are looking for a Boarding Specialist to join our onboarding team, working from our office on Gothersgade in Copenhagen.

Your Key Responsibilities

As a Boarding Specialist, you will own the customer journey from the moment Sales hands over a new customer and continue supporting them beyond go-live — ensuring their setup runs smoothly, evolves with their needs, and that they feel confident throughout their time with Market Pay Online.

Reporting to the Onboarding Leads, you'll be the coordinator and driving force throughout the process, working closely with the customer, our acquiring partners and colleagues across Market Pay Online.

That means:

• Setting up and managing acquiring applications, while also handling ongoing merchant maintenance and keeping oversight of periodic KYC reviews to ensure compliance throughout the customer’s lifecycle.
• Guiding customers through requirements and helping them reach a solid setup and continuing to support them throughout their time with Market Pay Online, building strong, trusting relationships.
• Explaining complex processes, technical requirements and compliance needs clearly and simply, and translating “payments” into language customers can actually understand.
• Coordinating closely with internal teams and managing external stakeholders and partners, keeping everyone aligned and making sure nothing falls between two chairs.
• Keeping the whole process moving; managing deadlines, priorities and dependencies, even when systems misbehave, partners introduce new requirements, or customers need extra reassurance.
• Being the calm, trusted point of contact who makes both onboarding and ongoing merchant life feel easy.

Success in the role means that customers know exactly where they stand, colleagues know what they need to do, and new merchants get through the boarding process efficiently and without unnecessary friction.

Who we’re looking for

This is a customer-facing role, so you genuinely enjoy working with people. You are approachable, service-minded and good at building trust, while also being comfortable taking the lead and pushing things forward when needed.

You are thorough and detail-oriented. You thrive in creating your own structure in day-to-day processes. Our onboarding flows evolve constantly, and you are comfortable working in an environment where priorities shift, requirements change and not everything is neatly defined. You can keep your overview even when several cases move at once, and you are able to create clarity for others - customers, colleagues and partners - even when things feel chaotic. You thrive when challenges arise and are quick to identify new approaches, alternative paths or creative solutions that move the project forward.

And because you will work with both Danish and international customers, you need to be fluent and comfortable in English and Danish, both written and spoken.

Ideally, you:

• May have experience from a similar role, e.g., sales support, project coordination, customer onboarding, payments or something similar
• Are comfortable working with financial concepts and have a commercially minded approach
• Are thorough, structured and detail-oriented
• Take responsibility and follow things through
• Are curious and not afraid to ask questions, challenge assumptions or own your mistakes
• Are fluent and comfortable in both English and Danish, written and spoken
• Are comfortable reaching out proactively. Whether that means picking up the phone or joining meetings with both smaller and larger merchants.

You do not need to tick every box. You may already have relevant experience, or you may be newly graduated and looking for your first real opportunity to take ownership. What matters most to us is your drive, curiosity and ability to learn quickly.

Why Join Market Pay

An international company with a human touch

Work alongside talented professionals across Europe united by a shared vision of innovation and impact.

A culture that values well-being and performance

Proudly certified Happy@Work and Tech@Work, we put people first your growth, balance, and engagement matter.

A responsible and committed company

We’re proud recipients of the Ecovadis Silver Medal for our CSR initiatives and we’re just getting started.

What We Offer

A seat in the heart of the business, in a challenging and independent role with real room to grow, both professionally and personally. There is a lot to learn when you start, but you will not be left to figure it out alone. We will teach you what you need to know.

Our Hiring Process

• Introductory call (15 min) with Charlène from our Talent Acquisition team – to get to know each other
• Functional interview (60 min) with your future manager
• HR interview (60 min) focused on your aspirations and alignment with our values
• Team meet & greet (60 min) to give you a real feel of your future work environment

Diversity & Inclusion

Market Pay is a fast-growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration.