Customer Success Manager - Commercial - Nordics

Arctic Wolf; Denmark; Remote; DKK 245,000 - 547,000; Full time

Benefits offered by this job

Equity grants

Benefits package

Job summary

Arctic Wolf is seeking a Customer Success Manager for the Nordics to manage a portfolio of corporate customers using the CyberSOC solution. You will drive renewals and expansions through consultative selling, act as a trusted advisor, and coordinate quarterly account reviews with customers and internal teams.

You will leverage product knowledge and customer needs to plan for growth, forecast risks, and develop mitigation plans while ensuring high levels of satisfaction and on-time delivery of

Qualifications

• 5+ years of demonstrated success in a sales role, preferably in technology.
• Experience in renewals, upsell, and consultative selling strategies.
• Strong customer service mindset and ability to manage high-volume activities.

Responsibilities

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling.
• Provide feedback to the business and prepare quarterly account reviews.
• Negotiate on behalf of management to upsell Arctic Wolf services.
• Forecast and communicate at-risk accounts and build mitigation plans.

Skills

Sales experience

Technology familiarity

Upselling/renewals

Customer service

Salesforce

Spreadsheet skills

Tools

Salesforce

Spreadsheet software

Job description

Customer Success Manager - Commercial - Nordics

Position Overview and Objective

Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.

Key Skills

The ability to be flexible and work in a rapidly changing environment is required. Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. Fanatical devotion to customer service, business quality, and data security. Thinks out-of-the-box and energizes others with passion, quality, and commitment.

Key Competencies

Minimum Qualifications 5+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales experience strongly desired.

Environment and Physical Demands

Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity. If located in a company office, often requires the mobility to physically navigate the space. In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations. May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).

Travel Requirements

Typically 10% or less of business travel

Exemption Status to be reviewed by Legal

Security Requirements

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information. Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.

Compensation

The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level.

• In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees. Arctic Wolf is focused on building a workforce that is diverse and inclusive.

Equal Opportunity Employment

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1-888-272-8429 and asking to speak to Recruiting, or by emailing [e-mail].