Senior CSM Manager

CoreSearch A/S; København; In loco; DKK 900.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Configit is seeking a Senior Customer Success Manager to own a portfolio of strategic enterprise customers in the German market. You will work within a new Customer Success function to ensure customers realize measurable business value, drive adoption, and expand engagements across the lifecycle.

You will collaborate with Sales, Product, Support, Marketing, and other stakeholders to strengthen relationships, manage risk, and capture customer feedback to influence product development and service

Competenze

• Experience in SaaS or software environments.
• Enterprise customer engagement experience.
• Strong stakeholder management and relationship-building skills.
• Business-oriented with growth mindset.
• Cross-functional collaboration experience.
• Excellent communication and negotiation skills.
• Bachelor’s or Master’s degree in a relevant field.
• Fluent English in written and spoken form.

Mansioni

• Act as Customer Success Manager for strategic enterprise customers in the German market.
• Lead stakeholder engagement and build long-term customer relationships.
• Ensure customers realize measurable value and outcomes from Configit’s solutions.
• Drive customer adoption, usage, and engagement across the lifecycle.
• Identify expansion opportunities with Key Account Management.
• Drive cross-functional collaboration between Customer Success, Sales, Product, Support, and Marketing.
• Manage customer health and risk management activities.
• Establish structured customer feedback loops and act as the Voice of the Customer internally.
• Lead customer-facing activities including QBRs, value reviews, and strategic customer dialogues.
• Contribute to customer advocacy initiatives including referrals, customer success stories, and case studies.

Conoscenze

Customer Success Management

Stakeholder management

Relationship-building

Business mindset

Cross-functional collaboration

Communication

Negotiation

Voice of the Customer

Strategic thinking

Fluent English

Formazione

Bachelor’s or Master’s degree in Computer Science, IT, Engineering, Business, or related field

Strumenti

CRM software

Descrizione del lavoro

Senior Customer Success Manager - for Configit, the leader in Configuration Lifecycle Management

Configit is a cutting-edge SaaS company on a transformational AI journey. They provide innovative software solutions to leading manufacturing companies, enabling them to define, sell, and produce complex, configurable products.

As Senior Customer Success Manager, you will be responsible for a portfolio of strategic enterprise customers, ensuring they realize measurable business value from Configit’s solutions and continue to grow their engagement over time.

You will be part of Configit’s newly established Customer Success function and play a key role in shaping how customer value realization, adoption, and long-term customer engagement are managed across the organization in close collaboration with the Lead Customer Success Manager.

Working closely with Key Account Management, Product Management, Support, Marketing, and other key stakeholders, you will play a central role in strengthening customer relationships, driving retention and expansion, and ensuring customer feedback continuously influences the organization.

This is a unique opportunity to join a newly established Customer Success organization in a growing SaaS company with ambitious international growth plans and increasing focus on AI-enabled solutions and scalable customer engagement models.

What you will do

• Act as Customer Success Manager for a portfolio of strategic enterprise customers in the German market
• Lead stakeholder engagement and build strong long-term customer relationships
• Ensure customers realize measurable business value and successful outcomes from Configit’s solutions
• Drive customer adoption, usage, and engagement across the customer lifecycle
• Identify expansion opportunities and support commercial growth initiatives together with Key Account Management
• Drive cross-functional collaboration between Customer Success, Sales, Product Management, Support, and Marketing
• Manage customer health and risk management activities
• Establish and maintain structured customer feedback loops and act as the Voice of the Customer internally
• Lead customer-facing activities including QBRs, value reviews, and strategic customer dialogues
• Contribute to customer advocacy initiatives including referrals, customer success stories, and case studies

What you bring

• Strong experience within Customer Success Management in SaaS, software, or technology-driven organizations
• Excellent stakeholder management and relationship-building capabilities, including engagement with enterprise customers in international environments
• Strong business understanding and outcome-oriented mindset
• Commercial understanding and ability to identify growth and expansion opportunities
• Experience working cross-functionally across Sales, Product, Support, and Marketing organizations
• Strong communication, presentation, and negotiation skills
• Strong customer advocacy mindset with focus on long-term value creation
• Understanding of complex software and configuration-driven environments is considered an advantage
• A proactive, structured, and pragmatic working style
• Bachelor’s or Master’s degree within Computer Science, IT, Engineering, Business, or a related field
• Fluent English, both written and spoken

What you'll find with Configit

A unique opportunity to join a dynamic, ambitious, and international software company with strong colleagues and high professional standards. With its headquarters in Copenhagen and offices in the US, UK, Germany, and India, Configit combines a global footprint with an open and collaborative culture.

At Configit, there is a strong commitment to fostering a diverse and inclusive workplace where employees can thrive. They are proud to bring together people from a wide range of backgrounds, and your unique talents and perspectives will be valued.

They offer a flexible working environment and the opportunity to collaborate across borders and disciplines in a truly international setting. You will be part of an organization characterized by high levels of expertise, knowledge sharing, and continuous learning, combined with an informal and open culture with direct communication at all levels.

And last but not least, they place great value on social connection, with regular activities and events that bring colleagues together.

For further information, please contact CoreSearch at [phone] or via email at [e-mail]