Customer Order Specialist

Philips Lighting Spain SL.; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

Signify is seeking a Norwegian/Danish speaking Customer Order Specialist in Copenhagen to ensure accurate, timely order processing. You will coordinate with cross-functional teams to smooth delivery, resolve inquiries, and maintain high customer satisfaction.

The role requires a Bachelor’s in a related field, native Danish and/or Norwegian, and experience in order management or supply chain operations with emphasis on customer service. Continuous improvement mindset encouraged.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Business Administration, or related field.
• Native Danish and/or Norwegian language is required.
• Experience in order management or supply chain operations with focus on customer service.

Responsibilities

• Accepts and validates sales orders by checking references and information.
• Supports continuous improvement of order management processes.
• Manages manual order creation for complex projects with milestones and billing schedules.
• Ensures timely responses to customer questions and order-related issues.
• Maintains a clean order book and communicates order status to stakeholders.
• Reports monthly on orders, deliveries, sales and stock levels.

Skills

Order management

Customer service

Cross-functional coordination

Lean/Six Sigma/Agile

Danish/Norwegian language

Education

Bachelor's degree in supply chain or related field

Job description

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role We are looking for a Norwegian/Danish speaking Customer Order Specialist to join our team based in Copenhagen to provide efficient order management by processing customer orders accurately and in a timely manner, with an aim to make it easy to be a customer. You will coordinate with cross-functional teams to ensure smooth order fulfilment and delivery. You will resolve customer inquiries and issues related to orders to maintain high satisfaction levels.

Key responsibilities

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening: Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field. Native Norwegian and/or Danish language is required for this role. Experience in order management or supply chain operations, with a focus on customer service and order processing. Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future. We are Signify, the new company name of Philips Lighting, and we light up the world! Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

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Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. As an equal opportunity employer, Signify is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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Signify North America Corporation (“Signify”) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Signify, or (c) consistent with Signify's legal duty to furnish information.