Connectivity Expert in Guest & Host Care

Landfolk; Denmark; Hybrid; DKK 420,000 - 520,000; Full time

Benefits offered by this job

Flexible work from home

Aarhus office access

Lunch and snacks

Development conversations

Job summary

Landfolk is seeking a Connectivity Expert in Aarhus to join our Guest & Host Care team. You will ensure seamless integrations with Airbnb, Booking.com, Holidu, HomeToGo, and others, coordinating across partners and internal teams.

You will work at the intersection of service, systems and partners, delivering a safe and smooth experience for hosts and guests across channels. This role requires strong problem-solving and collaboration, with fluent English.

Qualifications

• Experience in customer support or guest care roles
• Strong collaboration across teams and with external platforms
• Fluent English communication

Responsibilities

• Support and communicate with guests and hosts via chat, email and phone
• Troubleshoot operational issues related to listings, bookings and channel integrations with external platforms
• Own daily tasks and ensure timely execution
• Share user insights with internal teams to improve experience
• Contribute ideas to optimize collaboration with external partners and enhance guest experience
• Continuously improve and document internal workflows and procedures

Job description

Full-time

• Aarhus
• Starting autumn 2026

Would you like to be the link between technology, service and experiences - and make sure our visibility and bookings on external platforms work 100% smoothly?

We are looking for a Connectivity Expert to join our Guest & Host Care team. We are looking for someone who is passionate about combining operational problem-solving with strong service and collaboration across teams and partners.

Who is Landfolk?

Landfolk is one of Denmark’s most ambitious scaleups, working to bring people closer together through unique holiday-home experiences. We handpick the most special holiday homes and make it easy, inspiring and safe for hosts to share them, and for guests to find them.

We have grown to more than 100 employees since we started 5 years ago. From our office in Aarhus, we collaborate with hosts, guests and external platforms across Europe.

What will you be doing?

As a Connectivity Expert, you will become a key member of our Guest & Host Care team and play an important role in ensuring that Landfolk’s integrations with third-party channels such as Airbnb, Booking.com, Holidu, HomeToGo and others run smoothly.

You will work at the intersection of service, systems and partners, helping to ensure that both hosts and guests have a safe and seamless experience, regardless of which channel they book through.

Your responsibilities will include:

• Supporting and communicating with guests and hosts via chat, email and phone
• Troubleshooting and handling operational issues related to listings, bookings and channel integrations, in close collaboration with external platforms’ support teams
• Taking ownership of daily tasks and ensuring timely execution
• Sharing user insights and data with internal teams to improve the experience and processes
• Contributing ideas for optimising our collaboration with external partners and helping to enhance the guest experience
• Continuously improving and documenting internal workflows and procedures

Collaboration and team

You will be part of a closely collaborating team and work across the organisation:

• Collaborating with the Guest & Host Care team on cases affected by connectivity and system workflows
• Coordinating with the Product team to identify and prevent system-related issues
• Contributing to the onboarding of new colleagues, for example through side-by-side training
• Actively sharing knowledge and feedback to ensure consistent, high-quality service across platforms
• Making a positive contribution to the team’s energy, collaboration and culture

We are looking for someone who:

• Communicates clearly, professionally and empathetically - both in writing and verbally
• Thrives in a role with many touchpoints between systems, people and partners
• Takes a structured, proactive and solution-oriented approach to their work
• Has experience from the service industry, operations, or a technical and/or operational support role
• Takes ownership and maintains an overview - even when there are many things going on at once
• Is curious about improving processes and ways of working
• Speaks and writes fluent English

Why choose us?

• A central role in an ambitious company where your work has a direct impact on our visibility and business
• A strong community with helpful colleagues and a high level of trust
• Flexible working conditions with the option to work from home and spend days at our Aarhus office
• Delicious lunch, social events, quality coffee, snacks - and, of course, holiday-home trips
• A focus on development through regular 1:1s and annual development conversations

The position is full-time and based in Aarhus. Start date: autumn 2026.

We conduct interviews on an ongoing basis and would like to receive your application no later than 11 September 2026.

We're looking forward to hearing from you.