Nordic Automation & Process Lead

GlobalConnect A/S; Taastrup; Hybrid; DKK 673,000 - 1,121,000; Full time

Benefits offered by this job

Enhanced Parental Leave

Flexible work arrangements

Skill development

Job summary

GlobalConnect A/S is seeking a Nordic Automation & Process Lead to own the automation of end-to-end processes across Denmark, Sweden and Norway, aligning business needs with new IT capabilities. You will drive standardisation, design future-state workflows and oversee testing, adoption and benefits realisation.

Based in the Nordic region, the role collaborates with IT, Data, Finance and Commercial teams to maximise automation potential and improve lead times across the delivery organisation.

Qualifications

• Solid project management experience delivering end-to-end process design, digital transformation or automation.
• Strong understanding of IT landscapes, system integrations, data flows and how technology supports processes.
• Experience translating operational needs into business requirements, user journeys and acceptance criteria.
• Demonstrated experience implementing change across functions, systems or countries with solid benefits realisation.

Responsibilities

• Map and redesign end-to-end processes across multiple functions and Nordic countries.
• Drive standardisation across Denmark, Sweden and Norway and build a roadmap of automation opportunities.
• Document future-state processes and dependencies for Business and IT.
• Translate operational needs into clear requirements and process designs with IT stakeholders.
• Build business cases and evaluate opportunities based on capacity, cost, quality and lead time.
• Own the business side of testing, UAT and implementation and phase-out of legacy processes.
• Lead change management initiatives to ensure adoption of new processes and automation.

Skills

Project management

IT landscape knowledge

Business requirements

Change management

Job description

• Applications are considered on a rolling basis
• Multiple locations
• Hybrid

Job Description

Nordic Automation & Process Lead

What if you could help turn a major Nordic transformation programme and a new IT landscape into simpler, more automated ways of working across an entire delivery organisation?

As Nordic Automation & Process Lead, you will take ownership of driving the development of standardised and automated end-to-end processes across our Nordic Underlay Delivery & Access Lines organisation. Working at the intersection of business and technology, you will help turn operational needs into processes and solutions that reduce manual work, improve quality and shorten lead times.

The direction is set and the transformation is already underway. A new IT landscape is being introduced as part of a broader simplification programme, creating new opportunities for automation across the organisation. Your role is to help turn that ambition into execution: optimising how the organisation works, ensuring our processes can make full use of the new technology, and driving the changes needed to realise the expected operational benefits.

What you need to succeed

• Solid project management experience with demonstrated delivery within end-to-end process design, digital transformation or automation.
• Strong understanding of IT landscapes, system integrations, data flows and how technology supports business processes.
• Experience translating operational needs into business requirements, user journeys and acceptance criteria, with the ability to turn technical possibilities into practical business solutions.
• Demonstrated experience implementing change across functions, systems or countries, combined with strong analytical capability in business cases and benefits realisation.

About the role and the team

This is a Nordic role spanning Denmark, Sweden and Norway. You will be a part of the Strategic Transformation and Operational Excellence team in Nordic Underlay Delivery & Access Lines. Collaborating closely with the Nordic delivery management team, operational leaders, process owners and colleagues within IT, Data, Finance and Commercial functions.

A central part of your role will be creating greater consistency across our end-to-end processes and establishing a strong foundation for automation. You will act as an important link between Business and IT, owning the business perspective from identifying automation opportunities and defining requirements through implementation, adoption and benefits realisation.

An important part of that ownership is creating clarity and traceability between business decisions and IT delivery. You will document what teams and departments have agreed, translate those agreements into clear requirements for IT, and define how the delivered solution will be validated against the agreed processes, requirements and expected outcomes.

The role is closely connected to our wider transformation and the introduction of a new IT landscape supporting areas such as Order Orchestration, Automated Provisioning and AI. Your focus will be on ensuring that our processes and organisation are ready to take advantage of these capabilities and that technology investments translate into tangible improvements in how we operate.

What you’ll be working on

• Map and redesign end-to-end processes across sales, order, design, planning, establishment and delivery, identifying manual work, system disconnects, waiting time and unnecessary handovers.
• Drive standardisation across Denmark, Sweden and Norway and develop a prioritised roadmap of automation opportunities.
• Facilitate cross-functional alignment and document agreed future-state processes, decisions, dependencies and requirements, creating a clear source of truth for both Business and IT.
• Translate operational needs into clear business requirements, user journeys and process designs, working closely with IT stakeholders.
• Build business cases and evaluate opportunities based on expected impact on capacity, cost, quality and lead time.
• Own the business side of testing, UAT and implementation, while supporting the phase-out of local processes, systems and manual workarounds.
• Drive and support change management initiatives to ensure new processes and solutions are understood, adopted and embedded across the organisation.
• Follow automation initiatives through to measurable results, ensuring that released capacity and process improvements translate into operational or financial benefits.

Who we are looking for

You combine a strong business perspective with enough technology understanding to connect operational challenges with practical solutions. You naturally look across organisational boundaries and are comfortable working with complex processes, systems and stakeholder landscapes.

You work in a structured and analytical way, but you are also pragmatic and focused on moving things forward. You are comfortable challenging existing processes and bringing different perspectives together when Business and IT need to reach a shared direction.

This role requires someone who takes initiative and creates momentum. You will not wait for the organisation to come to you with every answer. You are comfortable going out into the business, understanding how work is actually done, identifying what needs to change and bringing the right people together to make it happen. You take ownership of your area, push progress forward and can lead through influence across teams, functions and countries.

Experience with workflow automation, AI, process mining or similar technologies would be valuable. Experience from telecommunications, infrastructure or another complex delivery environment is also an advantage, as is experience working across several Nordic countries.

Fluent English is important for the role, and knowledge of one or more Scandinavian languages is an advantage.

Our recruitment process

• Talent Acquisition screening interview
• Hiring Manager interview
• Personality and ability tests, followed by feedback and discussion with Talent Acquisition
• Case interview with the Hiring Manager and a peer or stakeholder
• Final alignment meeting
• References

Practical information

• The role can be based in Oslo, Stockholm or Copenhagen.
• Our standard setup is at least three days per week in the office.
• GlobalConnect does not offer relocation packages or work visa sponsorship for this role.

This is an opportunity to take broad ownership of how processes and automation come together across a Nordic organisation. You will have a central role in turning an ongoing technology transformation into simpler processes, greater automation and measurable business improvements.

Great Place to Work

• Enhanced Parental Leave: Flexible return options
• Work-Life Balance: Flexible work arrangements
• Learning: Skill development
• Pension Plan: Secure your future
• Modern Workspaces: Inspiring environments
• Insurance Coverage: Your safety net

Work with great people

Ali Karbalaei

Cyber Security Analyst

"At GlobalConnect, we have so many amazing and capable people working hard, making sure we uphold the best possible standard of service to our end-customers. I feel privileged to be part of that. The culture is truly open and friendly."\

Claus Jensen

Senior Field Technician

"One of the coolest things I’ve seen is the way people act towards each other here. There are no employees that are more important than others. It is like a big family. I still feel that way, even though we are a much bigger company today than we were when I first joined."\

Cecilia Aldrin

Senior Manager, Head of Projects and Inisights

"I work with dedicated and very competent colleagues who have a strong will to move forward and have lots of fun on the way. In this culture, I get the opportunity to take a lot of responsibility and the chance to widen my competence and go outside my comfort zone."\

Neelkamal Rana

Senior Project Manager IT

"At GlobalConnect, you get the perfect mix of challenging projects, ambitious people, continuous learning, and the opportunity to turn strategic ideas into reality! No two days are the same — and that’s what I love about it."\

About the company

GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.