Client Manager

Serpier ApS; Aarhus; Hybrid; DKK 550,000 - 850,000; Full time

Benefits offered by this job

Office in Aarhus

Flexible working conditions

Small team with close collaboration

Growth opportunities

Competitive salary

Job summary

Serpier ApS is seeking a Client Manager for the Aarhus office to own customer relationships and ensure value from Navi and the product suite. You will learn customer goals, guide adoption, and collaborate with product and sales to shape the customer experience.

You will onboard new customers, build long-term relationships, and drive retention and expansion while translating feedback to the team. English fluency is essential; Danish is a plus.

Qualifications

• 5+ years in client success or account management.
• Strong English communication; Danish is a plus.
• Understanding of SEO, content, or digital marketing.
• Ability to explain complex ideas in plain language.
• Structured, self-driven, dependable on follow-through.
• Curious about how AI is changing marketing.
• bonus if you have worked with SaaS or marketing tech.

Responsibilities

• Onboard new customers and give them a clean start.
• Build long-term relationships.
• Follow up on results and spot growth opportunities.
• Bring customer feedback back to the team.
• Help customers use Navi for search and AI visibility.
• Drive retention and expansion in your portfolio.
• Work with sales on upsell of existing accounts.

Skills

Client success

Account management

SaaS experience

Marketing technology

English fluency

Plain language explanation

AI in marketing

Danish is a plus

Job description

Serpier helps brands get found in Google and cited by models such as ChatGPT, Gemini, and Claude.

Through Navi, we publish across 250,000+ media outlets, so customers can stay on the work that matters.

We need a Client Manager who owns those relationships and makes sure customers get value from the platform.

About the role

You are the main point of contact. You learn the customer's goals, guide them through Navi and the rest of the product, and make sure they can see the visibility.

You work with product and sales, and you help shape the experience customers have with Serpier.

What you will do

• Onboard new customers and give them a clean start.
• Build long-term relationships.
• Follow up on results, and spot where the account can grow.
• Bring customer feedback back to the team.
• Help customers use Navi for search and AI visibility.
• Drive retention and expansion in your portfolio.
• Work with sales on upsell of existing accounts.

What we are looking for

• 5+ years in client success, account management, or a similar customer-facing role.
• Strong English. Danish is a plus.
• An understanding of SEO, content, or digital marketing.
• The ability to explain a complex idea in plain language.
• Structured, self-driven, and reliable on follow-through.
• Curious about how AI is changing marketing.
• A bonus if you have worked with SaaS or marketing technology.

What you get

• A central role in a fast-growing company.
• An office in Aarhus, with flexible working conditions.
• A small team, close collaboration.
• Room to shape the role as the company grows.
• A competitive salary and benefits.

Apply

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