Billing & Collections Leader | KPI-Driven Ops

INQUIRER.net USA and Canada; Listed; Presencial; DKK 127.000 - 191.000; Jornada completa

Descripción de la vacante

INQUIRER.net USA and Canada is seeking a seasoned Billing Operations Manager to oversee the billing, AR, and collections functions across Makati, Cebu, and USA subsidiaries. You will lead a team, set KPIs, and ensure accurate, timely invoicing and reporting.

You will implement standardized billing policies, collaborate with Sales and Customer Success, and drive process improvements while ensuring VAT and withholding tax compliance. This role reports to Finance and offers growth opportunities.

Formación

• Bachelor's degree in Accountancy, Accounting Technology or equivalent.

Responsabilidades

• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary.
• Develop and implement standardized policies for billing cycles and revenue reporting.
• Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
• Resolve complex billing discrepancies and disputes by collaborating with Sales and Customer Success teams.
• Act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices.
• Reduce the rate of unbilled invoices.
• Review incidents and implement process improvements to improve billing efficiency.
• Develop and implement standardized policies for credit approval and collection workflows.
• Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
• Manage negotiations for large-scale delinquent accounts and payment plans.
• Evaluate customer creditworthiness and set appropriate credit limits.
• Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.
• Oversee the preparation of monthly AR aging summaries and collection forecasts for regulatory and management reporting.
• Collaborate with sales and accounting to improve revenue reporting and month-end closing.
• Oversee month-end closing activities and annual audits.

Conocimientos

MS Office

Google Workspace

Accounting ERP systems

VAT & WHT concepts

Communication skills

Data analysis

Cross-functional collaboration

Attention to detail

Deadline-driven

Educación

Bachelor's degree in Accountancy

Herramientas

Accounting ERP systems

Descripción del empleo

INQUIRER.net USA and Canada is seeking a seasoned Billing Operations Manager to oversee the billing, AR, and collections functions across Makati, Cebu, and USA subsidiaries. You will lead a team, set KPIs, and ensure accurate, timely invoicing and reporting.

You will implement standardized billing policies, collaborate with Sales and Customer Success, and drive process improvements while ensuring VAT and withholding tax compliance. This role reports to Finance and offers growth opportunities.