Billing and Collections Manager

INQUIRER.net USA and Canada; Listed; On-site; DKK 127,000 - 191,000; Full time

Job summary

INQUIRER.net USA and Canada is seeking a seasoned Billing Operations Manager to oversee the billing, AR, and collections functions across Makati, Cebu, and USA subsidiaries. You will lead a team, set KPIs, and ensure accurate, timely invoicing and reporting.

You will implement standardized billing policies, collaborate with Sales and Customer Success, and drive process improvements while ensuring VAT and withholding tax compliance. This role reports to Finance and offers growth opportunities.

Qualifications

• Bachelor's degree in Accountancy, Accounting Technology or equivalent.

Responsibilities

• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary.
• Develop and implement standardized policies for billing cycles and revenue reporting.
• Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
• Resolve complex billing discrepancies and disputes by collaborating with Sales and Customer Success teams.
• Act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices.
• Reduce the rate of unbilled invoices.
• Review incidents and implement process improvements to improve billing efficiency.
• Develop and implement standardized policies for credit approval and collection workflows.
• Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
• Manage negotiations for large-scale delinquent accounts and payment plans.
• Evaluate customer creditworthiness and set appropriate credit limits.
• Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.
• Oversee the preparation of monthly AR aging summaries and collection forecasts for regulatory and management reporting.
• Collaborate with sales and accounting to improve revenue reporting and month-end closing.
• Oversee month-end closing activities and annual audits.

Skills

MS Office

Google Workspace

Accounting ERP systems

VAT & WHT concepts

Communication skills

Data analysis

Cross-functional collaboration

Attention to detail

Deadline-driven

Education

Bachelor's degree in Accountancy

Tools

Accounting ERP systems

Job description

Key Responsibilities

• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary.

Team Supervision

• Supervise, train, and mentor the billing and collections team to ensure high performance and professional growth.
• Establish KPIs for the department, including collection targets and aging benchmarks.
• Oversee the billing and collection operations across the Makati Head Office, Cebu branch and USA Subsidiary.

Billing Operations

• Develop and implement standardized policies for billing cycles and revenue reporting.
• Oversee the generation and distribution of monthly invoices to ensure accuracy and compliance with contract terms.
• Resolve complex billing discrepancies and disputes by collaborating with the Sales and Customer Success teams. Oversee escalations in billing and approved adjustments resulting from re-issuance.
• Actively act as a business partner to the Sales Team to ensure timely and accurate issuance of invoices. Reduce the rate of unbilled invoices
• Work closely with the accounting team to ensure that sales invoices, credit and debit memos and other adjustments are properly posted in the registered accounting system
• Regularly review incidents and implement process improvements to improve billing efficiency

Collections and Accounts Receivable (AR) Management

• Develop and implement standardized policies for credit approval and collection workflows.
• Monitor aging reports and prioritize high-risk accounts for immediate follow-up.
• Manage negotiations for large-scale delinquent accounts and payment plans.
• Evaluate customer creditworthiness and set appropriate credit limits.
• Manage the process for writing off bad debt and coordinating with third-party collection agencies when necessary.

Financial Reporting

• Oversee the preparation monthly AR aging summaries and collection forecasts for regulatory and management reporting
• Actively department with sales and accounting departments to improve the reporting process for revenue and other relevant analyses
• Oversee completion of tasks assigned to the billing and collection team for month-end closing activities and annual audits.

Performs other related tasks that may be assigned from time to time.

Minimum Qualifications

• Educational Qualification:
• Bachelor's degree in Accountancy, Accounting Technology or equivalent.
• Work Experience:
• At least 8 years of relevant work experience Including managerialroles. Exposure to the advertising industry is preferred.
• Knowledge and Skills:
• Proficiency in Microsoft Office and Google Workspace and experience with Accounting ERPs.
• Understanding of billing, invoicing, accounting, or administrative support
• Basic understanding of relevant VAT and Withholding tax concepts
• Excellent written and verbal communication skills to effectively interact with internal teams and external clients.
• Ability to analyze sales and invoice data and identify errors
• High level of accuracy and attention to detail in managing documents and documentation.
• Ability to work collaboratively with cross-functional teams, including Sales and Finance.
• Ability to comply with deadlines in a fast-paced environment.