Customer Support Agent

Corpay; København; On-site; DKK 280,000 - 360,000; Full time

Benefits offered by this job

Six-week annual vacation

5% company-paid pension

Health Insurance after probation

Beverages (coffee, tea, sodas)

Snacks

Healthy Lunch program

Massage program after probation

Job summary

Corpay is hiring a Customer Support Agent for Corpay One in Copenhagen, Denmark. You will collaborate with the Customer Service and Customer Account Executive teams to deliver a first-class service to internal and external customers.

The role involves responding to inquiries via chat, email and phone, troubleshooting, guiding customers, documenting cases, and sharing feedback with product and engineering. Fluency in Danish and English is required.

Qualifications

• 1+ years’ experience in customer service or SaaS support.
• Fluent Danish and English in speech and writing.
• Proactive, customer-focused mindset with high attention to detail.
• Experience with ticketing systems and support workflows.
• Strong IT skills and comfort with troubleshooting.
• Knowledge of Jira and Intercom preferred.

Responsibilities

• Respond to customer inquiries via chat, email, and phone promptly.
• Troubleshoot issues and provide accurate solutions.
• Guide customers step by step to maximize product use.
• Document and track all customer cases with follow-up.
• Report bugs and feedback to product and engineering.
• Keep product knowledge up-to-date and contribute to FAQs.

Skills

Danish language

English language

Customer-focused

Attention to detail

Self-motivated

Technical troubleshooting

Jira

Intercom

Tools

Jira

Intercom

Job description

Your role

What you’ll be doing

What We Need

Corpay is currently looking to hire a Customer Support Agent within our Corpay One division. This position falls under our International Vehicle Payments line of business, located in Copenhagen, Denmark. In this role, you will collaborate with the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers. In this role, you will be reporting to the Head of Customer Support and regularly collaborate with other internal teams.

How We Work

As a Customer Support Agent, Corpay will set you up for success by providing:

• Assigned workspace in our Copenhagen office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Responding to customer inquiries via chat, email, and phone — always timely, professional, and friendly.
• Troubleshooting issues, provide accurate solutions, and escape when needed.
• Guiding customers step by step to ensure they get the most out of our product.
• Documenting and track all customer cases, ensuring consistent follow-up until resolution.
• Collaborating with product and engineering teams by reporting bugs and sharing user feedback.
• Maintaining strong product knowledge to deliver confident and reliable support.
• Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides.
• Spotting recurring issues and proactively suggest process or product improvements.

Qualifications & Skills

• Minimum of 1 years’ experience in customer service or support, ideally within a SaaS company.
• Excellent verbal and written communication skills in both Danish and English, this is essential.
• Strong customer-focused mindset with proven commitment to satisfaction.
• High attention to detail with a consistent standard of quality.
• Self-motivated and reliable in delivering on commitments.
• Hands-on experience in technical support and troubleshooting is beneficial.
• Familiarity with ticketing systems and support workflows (preferably Jira and Intercom).
• Strong IT and computer skills.

Benefits & Perks

• Annual six-week paid vacation.
• 5% company-paid pension, after successfully completing probation.
• Health Insurance, after successfully completing probation.
• Hot and cold beverages, including coffee, tea and sodas.
• A great selection of snacks!
• Healthy Lunch program.
• Option to opt-in to our massage program, after completing probation.

Pay Transparency

The salary range for this position is 280,000 – 360,000 DKKgross per year. The final offer will bedeterminedbased onobjective, gender-neutral criteria including relevant skills, professional experience, and qualifications.Corpaymaintains structured compensation practices and regularlyreviewspay to support compliance with equal pay principles and applicable EU legislation.Additionalcompensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.

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#LI-Onsite

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.