Aftersales Technical Support Manager

Hydro Systems; Denmark; Remote; DKK 800,000 - 1,200,000; Full time

Job summary

Advansor, part of Dover Corporation, is seeking a Technical Support Manager to lead the Aftersales team in Aarhus, Denmark, delivering high-quality support and efficient claim handling. You will manage 6 engineers, coordinate commissioning worldwide, and drive process improvements while collaborating with Sales, R&D, and Customer Support.

Fluent English required; Danish not required. This role offers an international environment with a strong focus on customer satisfaction and climate-friendly

Qualifications

• 5+ years of leadership experience in a technical or customer-support management role.
• A degree in refrigeration, marine engineering, electrical engineering, or a similar field.
• Knowledge of CO2 refrigeration systems is advantageous.
• Strong communication skills in English; Danish not required; other languages are a plus.

Responsibilities

• Lead the Technical Support Team at the Aarhus HQ, maintaining motivation and high performance while delivering consistent support.
• Ensure high availability and quick response times for technical inquiries, including troubleshooting and claim handling.
• Coordinate commissioning with the team and customers worldwide to ensure smooth deployments.
• Continuously improve daily operations and processes for greater efficiency in technical support and claims handling.
• Collaborate with Customer Support, Sales Engineering, R&D and Sales on Aftersales projects and customer issues.
• Lead clear and timely customer communications to diagnose issues and provide solutions.

Skills

Leadership

Team management

English communication

Time management

Customer focus

Education

Degree in refrigeration or electrical engineering

Job description

Advansor, part of Dover Corporation, is seeking a Technical Support Manager to lead the Aftersales team in Aarhus, Denmark, delivering high-quality support and efficient claim handling. You will manage 6 engineers, coordinate commissioning worldwide, and drive process improvements while collaborating with Sales, R&D, and Customer Support.

Fluent English required; Danish not required. This role offers an international environment with a strong focus on customer satisfaction and climate-friendly