Aftersales Tech Support Manager - CO2 Climate Solutions

Advansor A/S; Aarhus; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Advansor is seeking a Technical Support Manager for Aftersales to lead the team in Aarhus and coordinate with engineers worldwide. The role focuses on delivering high-quality technical support, handling claims, and coordinating commissioning to ensure customer satisfaction.

You will report to the Aftersales Manager and blend leadership with hands-on support, driving process improvements while maintaining strong communication with customers. English is mandatory; Danish is not required.

Qualifications

• Lead a team of Aftersales Engineers and coordinate with engineers across Denmark and abroad.
• Degree in refrigeration or related engineering with strong refrigeration knowledge.
• Experience with CO2 systems is advantageous and training is provided.
• Be proactive with structured organization and time management to handle multiple tasks.
• Fluent English; Danish language not required; additional languages are a plus.

Responsibilities

• Lead the Technical Support Team at the Aarhus HQ, maintaining motivation and high performance.
• Ensure high availability, quick response times, troubleshooting, claim handling and issue resolution.
• Coordinate commissioning with team and customers worldwide.
• Continuously optimize daily operations in technical support and claims processes.
• Collaborate with Customer Support, Sales Engineering, R&D and Sales on Aftersales projects.
• Communicate effectively with customers to clarify issues and provide timely solutions.

Skills

Leadership

Technical knowledge

CO2 Systems

Org skills

Customer focus

English communication

Education

Refrigeration degree

Marine engineering

Electrical engineering

Job description

Advansor is seeking a Technical Support Manager for Aftersales to lead the team in Aarhus and coordinate with engineers worldwide. The role focuses on delivering high-quality technical support, handling claims, and coordinating commissioning to ensure customer satisfaction.

You will report to the Aftersales Manager and blend leadership with hands-on support, driving process improvements while maintaining strong communication with customers. English is mandatory; Danish is not required.