Aftersales Tech Support Manager - Aarhus, CO2 Refrigeration

Advansor

Aarhus

On-site

DKK 900,000 - 1,100,000

Full time

2 days ago

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Job summary

Advansor in Aarhus, Denmark is seeking a Technical Support Manager to lead a team of Aftersales Engineers and coordinate with abroad. You will ensure high-quality technical support, claim handling and commissioning coordination, driving team motivation and performance.

Reporting to Aftersales Manager, responsibilities include guiding the Aarhus HQ team, maintaining availability, troubleshooting, commissioning coordination, process optimization, cross-functional collaboration with Sales

Qualifications

5+ years leadership experience in a technical or customer-support management role.
Degree in refrigeration, marine engineering, electrical engineering, or similar.
Knowledge of CO₂ systems is advantageous; training provided.

Responsibilities

Lead the Technical Support Team at the Aarhus HQ and coordinate with field engineers.
Ensure high availability, rapid response, troubleshooting, and claim handling.
Oversee commissioning coordination with customers worldwide.
Continuously improve daily operations and support processes for efficiency.
Collaborate with Customer Support, Sales Engineering, R&D and Sales on Aftersales projects.
Communicate clearly with customers to resolve technical issues promptly.