Aftermarket Parts & Service Sales Pro

Barry-Wehmiller Companies Inc.; Brønderslev; On-site; DKK 450,000 - 650,000; Full time

Job summary

Afinitas seeks a Customer Service Representative to build lasting relationships with new and existing customers while delivering outstanding service and support. The role focuses on aftermarket sales for replacement parts, upgrades, and service across a broad region.

You will drive growth, prepare quotations, and coordinate with multiple departments to ensure a seamless customer experience and reliable lifecycle support for installed equipment.

Qualifications

• Has a technical background or a commercial education with a flair for technical sales.
• Confident people person, with a good approach with customers over the phone.
• Ability to communicate well with all areas of the business – internally and externally.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office and able to learn new systems.
• Experience and fluency in navigating LN or other ERP systems.
• Pro-active salesperson with a can-do mindset.
• Good commercial awareness.
• History of performing well in a fast-moving, pressured environment while meeting objectives.
• Flexible approach to work.
• Fluent in Danish and English; German and French are a plus.

Responsibilities

• Drive aftermarket sales growth by identifying, developing, and converting opportunities for wear parts, spare parts, replacement molds, upgrades, and related solutions.
• Meet or exceed aftermarket sales and performance objectives established by the Aftermarket Leader.
• Proactively engage customers to identify future needs and promote lifecycle support solutions.
• Prepare accurate, competitive quotations in a timely manner and follow up to maximize conversion.
• Process quotations, orders, and related transactions in company systems accurately.
• Provide proactive customer communication regarding quotations, lead times, orders, shipments, and issue resolution.
• Serve as primary contact for inquiries related to aftermarket parts, molds, upgrades, and service offerings via phone, email, and other channels.
• Develop knowledge of installed equipment to identify opportunities that support operations and performance.
• Collaborate with operations, engineering, purchasing, service, logistics, and global colleagues to support customers.
• Monitor quotation activity, sales opportunities, customer requirements, market trends, and competition.
• Participate in continuous improvement initiatives to improve response times, order accuracy, and delivery.
• Support departmental initiatives, projects, and occasional customer visits.
• Travel periodically to customer sites to support objectives and engagement.

Skills

Customer service

Sales

Communication

ERP systems

MS Office

Education

Technical background or commercial education

Tools

LN ERP systems

Job description

Afinitas seeks a Customer Service Representative to build lasting relationships with new and existing customers while delivering outstanding service and support. The role focuses on aftermarket sales for replacement parts, upgrades, and service across a broad region.

You will drive growth, prepare quotations, and coordinate with multiple departments to ensure a seamless customer experience and reliable lifecycle support for installed equipment.