Aftermarket Representative

Barry-Wehmiller Companies Inc.; Brønderslev; On-site; DKK 450,000 - 650,000; Full time

Job summary

Afinitas seeks a Customer Service Representative to build lasting relationships with new and existing customers while delivering outstanding service and support. The role focuses on aftermarket sales for replacement parts, upgrades, and service across a broad region.

You will drive growth, prepare quotations, and coordinate with multiple departments to ensure a seamless customer experience and reliable lifecycle support for installed equipment.

Qualifications

• Has a technical background or a commercial education with a flair for technical sales.
• Confident people person, with a good approach with customers over the phone.
• Ability to communicate well with all areas of the business – internally and externally.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office and able to learn new systems.
• Experience and fluency in navigating LN or other ERP systems.
• Pro-active salesperson with a can-do mindset.
• Good commercial awareness.
• History of performing well in a fast-moving, pressured environment while meeting objectives.
• Flexible approach to work.
• Fluent in Danish and English; German and French are a plus.

Responsibilities

• Drive aftermarket sales growth by identifying, developing, and converting opportunities for wear parts, spare parts, replacement molds, upgrades, and related solutions.
• Meet or exceed aftermarket sales and performance objectives established by the Aftermarket Leader.
• Proactively engage customers to identify future needs and promote lifecycle support solutions.
• Prepare accurate, competitive quotations in a timely manner and follow up to maximize conversion.
• Process quotations, orders, and related transactions in company systems accurately.
• Provide proactive customer communication regarding quotations, lead times, orders, shipments, and issue resolution.
• Serve as primary contact for inquiries related to aftermarket parts, molds, upgrades, and service offerings via phone, email, and other channels.
• Develop knowledge of installed equipment to identify opportunities that support operations and performance.
• Collaborate with operations, engineering, purchasing, service, logistics, and global colleagues to support customers.
• Monitor quotation activity, sales opportunities, customer requirements, market trends, and competition.
• Participate in continuous improvement initiatives to improve response times, order accuracy, and delivery.
• Support departmental initiatives, projects, and occasional customer visits.
• Travel periodically to customer sites to support objectives and engagement.

Skills

Customer service

Sales

Communication

ERP systems

MS Office

Education

Technical background or commercial education

Tools

LN ERP systems

Job description

About Us

Afinitas, med hovedkontor i St. Louis, Missouri, er en global leder inden for udstyr, formningssystemer og vigtige tilbehørsprodukter, der understøtter transport, vand og forsyning af præfabrikerede betoninfrastrukturer over hele verden. Vi leverer brancheførende produktionsudstyr, højtudviklet forskalling og et bredt sortiment af præfabrikerede beton-, el- og byggetilbehør samt strukturelle produkter og systemer designet til bro-, motorvejs- og tunge byggeprojekter. Afinitas er en del af BW Forsyth Partners, LLC, investeringsgruppen under det globale produktions- og ingeniørkonsulentfirma Barry-Wehmiller, en organisation med en omsætning på 3 milliarder dollars og næsten 12.000 medarbejdere, der er forenet af en fælles overbevisning: at bruge forretningens styrke til at skabe en bedre verden.

Job Description

As part of a dynamic team, the Customer Service Representative will build lasting relationships with new and existing customers, whilst providing outstanding levels of customer service and support. Through these relationships, the Aftermarket Representative will be responsible for proactively achieving sales targets for replacement parts, upgrades, enhancements, and service for the equipment we offer across a broad geographical region.

Essential Functions & Responsibilities

Drive aftermarket sales growth by identifying, developing, and converting opportunities for wear parts, spare parts, replacement molds, upgrades, and related aftermarket solutions across the supported equipment portfolio.

Meet or exceed aftermarket sales and performance objectives established by the Aftermarket Leader.

Proactively engage customers to identify future needs, strengthen relationships, and promote lifecycle support solutions.

Prepare accurate, competitive, and professional quotations in a timely manner while actively following up on opportunities to maximize conversion.

Process quotations, orders, and related transactions accurately within company business systems.

Provide proactive customer communication regarding quotations, lead times, order status, shipment tracking, and issue resolution to ensure an exceptional customer experience.

Serve as a primary point of contact for customer inquiries related to aftermarket parts, molds, upgrades, and service offerings via phone, email, and other communication channels.

Develop and maintain a working knowledge of the installed equipment base to identify and recommend aftermarket opportunities that support customer operations and equipment performance.

Maintain effective collaboration with operations, engineering, purchasing, service, logistics, and global aftermarket colleagues to support customers and ensure efficient execution of cross-site opportunities.

Monitor and report on quotation activity, sales opportunities, customer requirements, market trends, and competitive activity to support business growth and decision-making.

Participate in continuous improvement initiatives that enhance response times, order accuracy, on-time delivery, customer satisfaction, and overall operational effectiveness.

Support departmental initiatives, administrative activities, special projects, and occasional customer visits as required.

Ability and willingness to travel periodically to customer sites via air, rail, and automobile to support business objectives, customer engagement, and proactive sales.

Other duties as assigned.

Qualifications & Abilities

Education Requirement - Has a technical background or a commercial education with a flair for technical sales 3 plus years’ sales or customer service experience, preferably within a similar or like industry.

Confident people person, has a good approach with customers and is able to build strong relationships over the phone.

Ability to communicate well with all areas of the business – both internally and externally.

Excellent oral and written communication skills.

To be confident in using Microsoft Office and capable of learning new systems.

Experience and fluency in navigating LN or other ERP systems.

Pro-active salesperson with a real "can do", "will do" mind set.

Good commercial awareness.

History of performing well in a fast-moving, pressured environment whilst meeting business objectives.

Flexible approach to work.

Fluent in Danish and English.

Ability to speak German and French a plus.

WORK ENVIRONMENT

This is an office position associated with a manufacturing facility, with travel to customer plants. The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in manufacturing areas.

CORE COMPETENCIES

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Resourcefulness - Adapts to changing circumstances and priorities; effectively copes with unexpected interruptions, delays, and demands.

Company: Afinitas

Throughout Barry-Wehmiller we hold ourselves to a unique measure of success: by the way we touch the lives of people. It’s that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world.