Service jobs in United Kingdom

The Billing, eCommerce & Customer Payments organization at Zillow Group drives cash flow optimization and financial efficiency across all business units through scalable billing, payments, and collections operations. The Rentals Collections team plays a key role in minimizing overdue balances and improving payment performance for Zillow Rentals, partnering closely with Accounting, Finance Operations, and business leaders to ensure sustainable cash flow, reduce payment friction, and deliver an outstanding customer experience.

As the Manager, Rentals Collections, you will lead a team of collections professionals responsible for end-to-end B2B collections activity for the Rentals business. You will set the strategic and operational direction for your team, balancing performance management, process optimization, and partnership with internal stakeholders to drive measurable improvements in collections results. Your leadership will directly impact the company’s ability to scale, support double-digit annual revenue growth, and deliver a seamless customer payment experience.

• Lead, coach, and develop a high-performing team of collections specialists supporting Zillow Rentals accounts, fostering career growth and a culture of accountability.

• Drive quarterly reductions in past-due accounts receivable balances and improvements in days-to-pay metrics.

• Oversee all operational aspects of the collections process, ensuring accuracy, consistency, and compliance with company policies.

• Establish, monitor, and report on operational KPIs, leveraging analytics to identify trends and drive corrective actions.

• Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.

• Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and other financial platforms.

• Manage escalations, implement root cause corrective actions, and proactively mitigate future collection risks.

• Contribute to broader Finance Operations initiatives focused on scaling processes and enhancing overall cash flow management.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $89,700.00 - $143,300.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $85,200.00 - $136,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

• 7+ years of experience in B2B Credit and Collections, with at least 3 years in a leadership capacity managing teams or team leads.

• Proven ability to drive measurable improvements in key collections metrics (e.g., days overdue, days to pay, dispute resolution cycle time).

• Deep understanding of the order-to-cash process, with expertise in collections operations and customer account management.

• Hands‑on experience with collections and financial systems such as Zuora, HighRadius, Workday, Salesforce, Oracle, or SAP.

• Strong operational focus with the ability to build, document, and refine collections workflows and policies.

• Proficient in spreadsheet tools such as Excel and Google Sheets, with the ability to organize, analyze, and present data efficiently.

• Skilled at balancing business acumen and empathy when engaging with internal and external customers.

• Exceptional communication, problem‑solving, and critical‑thinking abilities.

• Bachelor’s degree in Finance, Accounting, or Business Administration preferred.

• Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most‑visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company that’s reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.