Jobs in Kassel, United States

About Sedex

Sedex is a trusted partner for over 85000 businesses worldwide helping them create socially and environmentally sustainable supply chains . Through our platforms powerful data insights and expert guidance we simplify the management assessment and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights accessible tools and exceptional services that support businesses in improving environmental social and governance (ESG) performance and outcomes.

The role

We are seeking an Account Manager to join our AM Team in Germany. You will develop and evolve long-term trusting relationships with a portfolio of customers leading to high levels of customer retention and satisfaction. Understanding your customers goals and objectives and embedding Sedex and our offering to deliver value at each stage of their customer journey.

Responsible for delivering an additional revenue target within Sedexs current book of business by selling other tools and services not included within a customers standard membership. You will act as the main point of contact in managing your accounts collaborating with internal key stakeholders to deliver a high level of customer experience.

NOTE : Please note that this is a remote role and candidates must be located in the DACH region preferably Germany.

Key responsibilities

• Serve as the lead point of contact for all customer account management matters ensuring that client needs are met and company objectives are delivered
• Build evolve and maintain strong long-lasting customer relationships.
• Identify and secure new opportunities for customer expansion and growth achieving additional revenue KPIs
• Managing the entire sales cycle building and delivering pitches handling negotiations and contracts
• Maintaining accurate records of sales activities within our CRM
• Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
• Ensure the timely and successful delivering of our solutions according to customer needs and objectives
• Accurately forecast customer renewals metrics and opportunities and identify any at risk.
• Own and resolve customer complaints in a timely manner ensuring that both the Sedex & the customers needs are considered.
• Seek opportunities to improve processes that will have a direct and positive impact on the customer journey.
• Take overall ownership of every opportunity won working closely & collaborating with a variety of internal business teams ensuring that opportunities are delivered with high customer satisfaction.
• Manage customer membership renewals and contract negotiations in accordance with internal governance and processes.
• Promote and embed new tools services and events across your customer base.
• Working fast and efficiently with high levels of organisation.
• Must be able to travel every now and again to London or Madrid where our European offices are based.

Knowledge Skills & Experience

Our culture

At Sedex our approach to business and culture is firmly rooted in our core values which guide everything we do :

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity ensuring that all employees feel empowered to contribute collaborate and excel. We celebrate diversity in all its forms recognizing that our strength lies in the variety of experiences perspectives and ideas that each individual brings to the table.

By embedding these values into our daily practices we ensure that we not only meet our business objectives but also create a lasting positive impact on our people our customers and the communities we serve.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full Time

Experience : years

Vacancy : 1